What are the responsibilities and job description for the Healthcare Receivables Specialist position at Xtend Healthcare, LLC?
About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at www.xtendhealthcare.net
START DATE: October 30, 2023
PAY BENEFITS: The compensation for this role is $16.50 per hour competitive benefits package including Medical, Dental, Vision, Generous Paid Time Off/Paid Holidays, Tuition Reimbursement, 401K plan pus Employer Match and Professional Development
SCHEDULE TRAINING:
TRAINING: We provide 3 weeks of paid training. Training hours are Monday - Friday 8 am - 5 pm Central
SCHEDULE #1: Monday – Wednesday and Friday 9am - 5:30 pm Central; Thursday 10:30am - 7:00 pm Central
SCHEDULE #2: Monday - Thursday 9am - 5:30 pm Central; Friday 10:30am - 7:00 pm Central
OFFICE AND TECHNOLOGY REQUIREMENTS:
Xtend Healthcare will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:
Reliable high-speed internet– 100mbps download/ 10 upload speed minimum.
Computer equipment will be provided on Day 1 of Training
Private workspace or home office free from distractions
Ability to work onsite as required if any technical issues arise
LOCATION: Remote/Work from Home.
Location Requirement: All work must be performed in the United States for this remote role.
JOB SUMMARY:
Healthcare Receivable Specialists (HRS) is responsible for performing phone activities to service and collect patient accounts receivables for medical accounts. HRS will locate and communicate with patients via the telephone to obtain repayment in full or to establish acceptable payment arrangements. Additionally, HRS will resolve issues of a non-routine nature as necessary as well as answer patients’ questions and research account changes when necessary and contract observance functions to ensure compliance of all company, client, and federal and state regulations.
1. Communicate with patients regarding the repayment of their medical debt.
2. Perform account research and route accounts through appropriate client workflows.
3. Ensure all accounts are worked within client standards and Federal Regulations.
4. Maintain continuing education, training in industry career development.
MINIMUM REQUIREMENTS:
High school diploma (additional equivalent experience above the required minimum substitute for the checked level of education)
6 months work experience in a call center environment is preferred
PC experience in a windows environment
Basic keyboarding skills
PREFERRED QUALIFICATIONS:
Effective written and verbal communication skills
Strong listening skills, ability to follow written and/or verbal instructions
Good mathematical skills including calculator skills
Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
Strong organizational skills and the ability to meet tight deadlines
Negotiation, counseling and problem-solving skills
Reliable, ability to work flexible day, evening and weekend hours as required
Ability to learn company collections computer system and phone system
Persistent, ability to overcome objections, ability to remove barriers
Team player
Salary : $17 - $0