What are the responsibilities and job description for the Senior Technical Business Analyst position at Xsell Resources?
Seeking Senior Technical Business Analysts for our Fortune 5 Healthcare client.
Hybrid (3 days/week) - Hartford, CT
C2H role open to GC, USC.
Must be willing to convert to FTE
Specify if applying for Role 1 or Role 2.
Will not consider 3rd party vendors. Please no phone calls.
Role 1: Senior Technical BA
Must Have Qualifications
- 10 years of experience as a Technical Business Analyst specializing in software application delivery.
- Proven ability to work as an engaged team member, demonstrating critical thinking, proactive communication, and active contribution to team objectives.
- Exceptional written and verbal communication skills for clear and effective stakeholder engagement.
- Hands-on experience with large-scale Agile programs, including 3-month planning cycles and 2-week sprint execution.
- Strong capability to collaborate with cross-functional stakeholders, including Product Managers, Engineering Leads, and Business Operations Leads.
- Expertise in leading and contributing to epic and feature discovery and refinement sessions, identifying requirements and gaps.
- Ability to independently determine next steps and drive work forward to meet objectives.
- Skilled in creating process and data flow diagrams to support technical and business requirements.
- Proficient in communicating effectively with developers and IT teams to ensure alignment and clarity.
- Demonstrated ability to produce and maintain high-quality documentation for technical and business processes.
- Experience in developing and maintaining field-level mapping spreadsheets and related documentation.
- Foundational understanding of programming concepts and strong knowledge of API usage, documentation standards, data formats, testing tools, and implementation practices.
Education
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or equivalent combination of education and experience.
- Beginner-level certifications in Artificial Intelligence / Agentic AI.
Nice to Have
- Prior experience in Secure Messaging.
- Experience with building AI Agents.
Role 2: Senior Technical Business Analyst
Responsibilities:
- Participating in feature refinement sessions with key stakeholders to ensure the specified needs are clearly articulated, identify gaps, and propose adjustments as needed.
- Documenting API/data interface/technical requirements
- Collaborating with Conversation Designers to depict the Conversation flow including technical logic, such as API calls, KPIs, technical notes, etc.
- Ensure conversation flows adhere to technical feasibility and system constraints
Required Qualifications
- 7 years professional experience in the software industry, in a Technical Business Analyst role
- Proficient with process flow software such as LucidChart and/or Visio
- Knowledge of API interfaces required to support conversational dialog
- Experience with API integration tools such as Postman or Swagger or similar tools
- Highly motivated, independent worker with a pulse on industry trends and best practices.
- Excellent written and verbal communication skills
- Ability to work collaboratively in a highly matrixed environment.
Preferred Qualifications
- Experience as a Business or Information Architect.
- Proven track record of designing and implementing conversational AI solutions, preferably in a large-scale (healthcare, media, technology) enterprise environment.
- Experience with scaled agile (SAFe) methodology
Education
Bachelor’s degree Computer Science, Software Engineering or Information Technology or equivalent combination of education and experience.