What are the responsibilities and job description for the Spa Manager position at XpresSpa?
Description
At XWELL: Health, Wellness, Beauty, we pride ourselves on delivering a luxury experience in health, wellness, and beauty. Our med spa offers an extensive menu of body and facial waxing services, with more elevated treatments and luxury options coming soon. With a loyal membership base and a growing local following, we’re dedicated to creating a welcoming space where every guest feels pampered and cared for.
We are looking for a Med Spa Manager who is passionate about people, hospitality, and results. This role is perfect for a motivated leader who thrives in a luxury spa environment and is excited to build a high-performing team, deliver exceptional guest experience, and drive business growth as we expand our offerings.
Requirements
Your Business
· Lead day-to-day operations to ensure the spa runs smoothly and guests enjoy a consistent, top-tier experience.
· Inspire and coach a team of Service and Treatment Specialists to deliver excellence in guest service and upselling.
· Track sales, manage scheduling, and oversee financial and operational goals.
· Partner with the retail team to ensure our boutique is fully stocked and beautifully merchandised.
· Recruit, hire, and train outstanding talent, building a team culture rooted in positivity and professionalism.
· Maintain the spa’s luxury standards—clean, safe, and welcoming at all times.
Requirements
· 2–3 years of management experience in spa, hospitality, wellness, beauty, or retail.
· Strong leadership skills with the ability to motivate and develop a team.
· Comfort with scheduling, sales tracking, payroll, and POS systems.
· A customer-first mindset with excellent communication and service skills.
· Flexibility to work mornings, evenings, weekends, and holidays.
XWELL Competencies
· Achieve Measurable Results.
· Create the Right Environment for Guest and Team.
· Effectively Navigate Change and Ambiguity.
· Leverage Individual Development and Team to Grow.
Benefits
· Be part of an expanding luxury spa brand with new service offerings on the horizon.
· Lead a passionate team in a positive, guest-focused environment.
· Competitive pay structure with bonus potential based on results.
· Employee perks, product discounts, and career growth opportunities.