What are the responsibilities and job description for the Guest Service Associate position at XpresSpa?
Description
At XWELL Health, Wellness, Beauty, we’re more than a spa—we’re a destination for luxury beauty, aesthetics, and wellness experiences. With a strong local following and expanding service offerings, our centers attract discerning clients who value excellence, results, and world-class care.
We are seeking a Guest Experience & Sales Associate with a passion for the med spa industry, beauty, and wellness. This is an exciting role for someone who thrives in a fast-paced, luxury environment and loves building relationships that translate into client loyalty and sales success. You’ll be the first point of contact for guests, creating a seamless and welcoming experience, while also driving revenue through education, promotions, and personalized service.
Requirements
Requirements:
· Provide warm, professional, and high-touch customer service to every guest.
· Educate clients about spa treatments, memberships, and promotions to increase sales and retention.
· Pre-book and encourage repeat visits, nurturing long-term guest relationships.
· Manage appointments and reservations to ensure a smooth guest flow.
· Support social media initiatives by helping highlight promotions, services, and client experiences.
· Collaborate with the Spa Manager and team to meet and exceed sales and performance goals.
· Maintain a luxury-level spa environment by ensuring spaces are clean, organized, and guest-ready.
Qualifications:
· Passion for beauty, aesthetics, and wellness—experience in the med spa or luxury hospitality industry preferred.
· Sales-driven mindset with proven ability to meet or exceed goals.
· Exceptional interpersonal and communication skills; polished, professional presence.
· Tech-savvy and comfortable supporting guest engagement through digital tools and social platforms.
· A team player who thrives in a dynamic, fast-paced environment.
Benefits:
· Competitive base pay plus sales commission opportunities.
· Medical, Dental, and Vision plans (Full-Time employees only)
· 401K with corporate match (Full-Time employees only)
· Generous PTO plan
· Scholarship Program (Full-Time employees only)
· Professional growth and development opportunities in the fast-growing med spa industry.
· A supportive team environment where passion, drive, and innovation are celebrated.
If you’re passionate about wellness and beauty, love connecting with people, and are motivated by sales and growth, we’d love to meet you. Send your resume to careers@xpresspa.com and take the next step with XWELL Health, Wellness, Beauty.