What are the responsibilities and job description for the Tech/Customer Support Specialist position at Xppen Technology Co?
Benefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesLimited Medicare InsuranceJob SummaryWe are seeking a Tech/Customer Support Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Respond to customer inquiries via email, live chat, and phone.Identify the reason for the customer’s call, collect relevant information, and provide solutionsRefer to premade scripts for a variety of customer service topicsUse best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactionsMeet personal and team quotasAttend trainings to maintain up-to-date skills and knowledgeAssist with proofreading and reviewing written content, such as website pages, manuals, and other documents.Provide technical support for XP-Pen, UGEE, and Xencelabs products.QualificationsHigh school diploma/GEDPrevious experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management softwareExcellent phone and verbal communication skillsUnderstanding of active listening techniquesAbility to work well under pressureHighly organized with the ability to prioritize projects and manage time effectivelyPreferred Qualification:Candidates who live near the company are preferred.The ability to communicate in additional languages (besides English) is a strong advantage.Having experience with a drawing tablet is a plus.