What are the responsibilities and job description for the Specialist, Customer Care position at XPO?
What you’ll need to succeed as a Customer Care Specialist at XPO
Minimum qualifications:
- 1 year of related work experience
- Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications
Preferred qualifications:
- High school diploma or equivalent work or military experience
- 3 years of customer service experience
- 1 year of transportation industry experience
- Available to work a variety of shifts
- Familiar with CRM technology (e.g. Salesforce.com)
- Able to identify and help implement continuous improvement solutions
- Able to understand instructions and pre-established guidelines to perform required tasks
About the Customer Care Specialist job
Pay, benefits and more:
- Competitive compensation package
- Full health insurance benefits available on day one
- Life and disability insurance
- Earn up to 13 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day:
- Investigate invoice disputes, audit against tariffs and client contracts using a variety of tools and systems
- Keep the customer updated throughout the process and escalate issues, as needed
- Understand customer concerns and provide helpful information regarding the application of charges and reasons for accessorial charges
- Develop trust between XPO and our customers by providing education on supporting documentation
- Utilize the case management system to document all required elements of customer interactions
- Use internal systems to understand shipment history, answer questions, and provide solutions to customers
- Support customers who have problems on the XPO website (e.g. registration, passwords, tools and/or navigation)
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.