What are the responsibilities and job description for the Shop Help - Parts Clerk position at xpo?
What you’ll need to succeed as a Shop Customer Service Representative at XPO
Minimum qualifications :
2 years of customer service experience
Strong computer skills, including Microsoft Office
Available to work a variety of shifts, including days, and occasional after-hours and / or weekends
Preferred qualifications :
Transportation industry experience
Experience in a vehicle maintenance shop
Excellent verbal and written communication skills
About the Shop Customer Service Representative job
Pay, benefits and more :
Pay starts at $22.01 / hour
7 : 00am-3 : 30pm Monday - Friday
Full health insurance benefits on day one
Life and disability insurance
Earn up to 13 days PTO your first year
9 paid company holidays
401(k) option with company match
Education assistance
What you’ll do on a typical day :
Act as a liaison between shop management, external vendors and category management
Review, update, and make data entries related to shop cost and supply on parts in computerized maintenance management system (CMMS)
Communicate with vendors via phone, email and in person about preauthorized repairs including shipping parts, PO creation and closing final invoices
Inventory control including shop cycle counts, maintaining proper inventory on hand, processing core refunds, stocking parts and processing credits for returned parts
Monitor work orders to ensure parts are checked out properly
Monitor various reports to ensure compliance
Create and close purchase orders
Create Pro numbers to track shipments
Set up invoices to be paid and coordinate with A / P to ensure timely remittance
Other tasks and responsibilities related to supporting the shop staff
Shop Customer Service Representatives are required to :
Safely move and / or stand for extended periods of time in a shop and office setting
Tolerate occasional loud noise levels
Move objects of various shapes, sizes, and weights frequently up to 50 lbs. and occasionally greater than 75 lbs.
Reach (including above your head), bend, climb, push, pull, squat and kneel as necessary to perform the job duties
Safely operate a forklift (training certification provided) to unload or move large parts pallets, as needed
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
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