What are the responsibilities and job description for the Senior Specialist, Customer Sales Support - Hybrid position at XPO?
What you’ll need to succeed as a Senior Specialist, Customer Sales Support at XPO
Minimum qualifications:
- 2 year of customer service or sales experience
- Strong typing and 10-key skills
- Proficiency in Microsoft Office
Preferred qualifications:
- Associate’s degree in a related field
- 3 years of experience in a customer service role or sales role with proven selling skills as well as experience swiftly handling customer issues professionally
- Experience with Salesforce.com
- Transportation experience
- Excellent time management, organizational and multitasking skills with great attention to detail
- Strong written and verbal communication skills
- Able to work independently and in a team environment
About the Senior Specialist, Customer Sales Support job
Pay, benefits and more:
- Competitive compensation package
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 13 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day:
- Work directly with customers to track shipments, provide rate quotes and schedule pick-ups and deliveries
- Follow up with online customer spot quotes and try to close and/or upsell business
- Research and resolve billing issues
- Manage resolution, filing and tracking of claims
- Submit corrections and dispute resolution requests
- Perform over, short and damaged freight assessments
- Scan shipment documents
- Provide website support and operational assistance, including routing and planning
- Resolve customer escalation matters
- Log sales activity into Salesforce.com
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.