What are the responsibilities and job description for the Senior Analyst, Customer Success position at XPO?
What you’ll need to succeed as a Senior Analyst, Customer Success at XPO
Minimum qualifications:
- Bachelor’s degree or equivalent related work or military experience
- 2 years of experience supporting customers with operational and technical issues, including deep analysis and status reporting
- Experience with Microsoft Office products such as Excel and Word
- Analytical and problem-solving skills
Preferred qualifications:
- LTL industry experience
- Excellent verbal and written communication skills with the ability to manage difficult customer conversations
- Able to operate with minimal guidance and structure in a fast-paced, client-focused environment
About the Senior Analyst, Customer Success job
Pay, benefits and more:
- Competitive compensation package
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
What you’ll do on a typical day:
- Perform trend analysis to provide strategic and actionable business insights that enable operations or customers to make data-driven decisions
- Facilitate operational reporting for monthly and quarterly business reviews for assigned focus accounts
- Assist with query building, dashboard generation and report templates
- Ensure the quality of reports delivered to customers by proofreading and editing reports, checking numbers & report findings and ensuring the overall formatting and visual consistency of the reports
- Monitor utilization and partner with customers to develop strategies to ensure the best use of our service and help achieve maximum value
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.