What are the responsibilities and job description for the Manager, Learning and Development (Field) position at XPO?
What you’ll need to succeed as a Manager, Learning and Development (Field) at XPO
Minimum qualifications:
- 5 years of operations leadership experience, including 2 years of manager experience
- Available to work a variety of shifts, including days, evenings, nights and occasional weekends
- LTL industry experience
- Available to travel up to 75% of the time
- Meet the physical requirements of the job, including working a non-climate controlled dock, moving and lifting items up to 50 lbs, and being on your feet for up to 8 hours (sometimes more)
- Strong analytical skills, including root-cause analysis, problem-solving and reporting
- Experience working in various size service centers and/or facilities
- The capability to deal with ambiguity and navigate uncertain situations while seeking clarity
- The capacity to work calmly and maintain good judgment in a fast-paced, high-speed environment
Preferred qualifications:
- Bachelor’s degree or equivalent related work or military experience
- Experience as a trainer, facilitator, coach or similar role
- Excellent facilitation skills and a passion for delivering highly engaging learning sessions
About the Manager, Learning and Development (Field) job
Pay, benefits and more:
- Competitive compensation package
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
What you’ll do on a typical day:
- Own onboarding for new frontline leaders (FOS-SCM and Shop Managers) within assigned regions, ensuring all leaders within assigned regions are trained consistently and in alignment with operational and leadership expectations
- Independently partner with regional operations and HR leaders to assess leadership capability and training needs and determine appropriate training and development responses to support field performance; receiving guidance from Sr. Manager as needed
- Leverage operational knowledge and field leadership experience to inform and influence the design of learning and development programs and training solutions for field employees, addressing operational challenges and providing data-driven recommendations
- Manage the Dock Operations Trainer program, ensuring program standards are met and all Trainers within assigned regions adhere to onboarding curriculum guidelines; managing performance and accountability as needed
- Facilitate train‑the‑trainer sessions to ensure field trainers and leaders can deliver training effectively and consistently across the network
- Lead and support frontline leadership development programs, including in person new leader training, management training programs, etc.
- Collaborate across Operations, HR, and L&D to align leadership development efforts with business priorities and operational realities, providing recommendations that drive the business forward
- Evaluate the effectiveness of onboarding, leadership development, and trainer programs using qualitative and quantitative data.
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
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