What are the responsibilities and job description for the Deskside IT Support Engineer (Mac/Apple Specialist) – On-Site position at Xperteks?
Location: New York, NY – Fully On-Site at Client Location
Employment Type: Full-Time, Permanent
Are you a macOS expert who thrives on face-to-face interaction? We are seeking a dedicated Deskside IT Support Engineer to join our team. In this role, you will be employed by our MSP, but you will work 100% on-site as a dedicated, embedded engineer at one of our premier corporate client locations. You will serve as the trusted, visible face of IT, providing high-touch desktop support specifically tailored to a heavy Mac environment. This role combines the stability and growth opportunities of an established MSP with the focus and community of a dedicated single-site placement.
Key Responsibilities
- On-Site Support: Provide elite, face-to-face deskside technical support for local executives and staff.
- Apple Ecosystem Management: Troubleshoot, configure, and deploy MacBooks, iMacs, iPhones, and iPads.
- Hardware & Software Lifecycle: Handle local hardware repairs, data migrations, and software installations.
- MDM Administration: Utilize Addigy to manage, patch, configure, and secure macOS endpoints.
- Documentation & Tickets: Keep highly accurate, up-to-date documentation and track your daily tasks.
- Cross-Platform Integration: Assist users with Microsoft 365, Google Workspace, and enterprise VPNs on macOS.
- VIP Support: Deliver white-glove, priority technical assistance to C-suite executives and VIP users.
- MSP Liaison: Act as the primary on-site bridge between the client’s local staff and our remote MSP service desk.
Qualifications & Skills
- Experience: 3 years in a deskside support or desktop engineering role, preferably within an MSP or corporate enterprise.
- OS Expertise: Advanced, deep-dive troubleshooting knowledge of macOS and iOS.
- MDM Knowledge: Hands-on experience using Addigy or another similar MDM for Apple device management.
- MSP Tools: Experience utilizing Autotask for ticketing and ITGlue for documentation is a major plus.
- Soft Skills: Exceptional customer service, clear communication, and a polished professional presence.
- Autonomy: Ability to manage your daily on-site ticket queue independently with minimal direct supervision.
- Certifications: Apple Certified Support Professional (ACSP) or Addigy certifications are highly desirable..
What We Offer
- The dynamic culture and career path of a leading Managed Service Provider.
- The consistency of working at a single, dedicated modern client workplace.
- Competitive salary, comprehensive healthcare benefits, 401(k) matching, and paid time off.
Salary : $70,000 - $80,000