What are the responsibilities and job description for the Customer Success Manager position at XpertDox?
Client Success Manager
Type: Full-time
About XpertDox
XpertDox is a fast-paced startup leveraging AI to automate medical coding. We value integrity in every interaction and strive to be as transparent with clients as possible.
What You’ll Do
- Attend all client meetings and take diligent, actionable notes.
- Understand client problems, create tickets, and assign them to internal teams.
- Gauge client sentiment and surface key insights to leadership.
- Coordinate cross-functionally to ensure critical tasks are completed on time and relay updates back to clients.
- Oversee client onboarding, renewals, and overall satisfaction.
- Lead QBRs and advocate for client needs with Product and Operations.
- Develop repeatable processes and KPIs that elevate client success outcomes.
Location & Travel
- On-site in Scottsdale, AZ.
- Minimal travel for high-priority clients and for select conferences or trade shows.
Start Timeline
- Ideally filled within the next 4–6 weeks (ASAP).
Compensation
- Salary: $80,000–$100,000
- Reviews: Salary reviewed and adjusted every 6 months.
Benefits
- Health, dental, and vision insurance.
- Unlimited PTO (with manager approval and deliverables met).
Qualifications & Skills
- Prior Client Success experience at an RCM (Revenue Cycle Management) company.
- Experience at a tech-enabled or autonomous medical company strongly preferred.
- Coding knowledge is a plus (preferred, not required).
- Meticulous, organized, and excellent at note-taking.
- Strong relationship builder who can de-escalate conflicts and act as a buffer between clients and internal teams.
Salary : $80,000 - $100,000