What are the responsibilities and job description for the Help Desk Technician position at Xpertalent?
Level 1-2 Support Engineer (MSP)
Salary: up to $70,000 Excellent Benefits
Location: Richardson, Texas (Opportunity to work 1 day per week from home)
Experience working for an IT Provider / MSP is very beneficial
We’re hiring on behalf of a growing IT services provider based in Rochardson, Texas, serving a wide range of SMB clients. They're looking for a level 1-2 Engineer to provide external support to customers and troubleshoot incoming issues to the point of resolution or escalation.
This is the opportunity to join a fast paced MSP where you can be guided and moulded in to a great MSP engineer.
What You’ll Be Doing:
- Provide remote support for end users with the opportunity to go onsite
- Troubleshoot O365, Windows Server, Active Directory Experience with OneDrive, SharePoint, Exchange Online
- Networking troubleshooting
- Printer, desktop, troubleshooting
Experience Required:
- 1 years of IT support experience (MSP experience essential)
- Hands-on experience and knowledge with Office 365, Windows Server, Active Directory
- Exposure to Microsoft cloud products, M365, Teams, SharePoint etc.
- Strong troubleshooting instincts a proactive, growth-driven mindset
Why Join?
- 100% employer-paid health, dental, and vision
- Generous PTO: 2 weeks sick 2 weeks vacation (plus rollover perks)
- Cell phone allowance yearly reviews and bonuses
Moving fast with a 1 stage interview process. Please APPLY ASAP if you are interested and have MSP Experience.
Salary : $70,000