Call Center Representative

Job Details

Description

Job Summary:

We are seeking a customer-focused and detail-oriented Call Center Representative to handle inbound and outbound calls for our restaurant locations. This role involves assisting guests with reservations, order inquiries, catering requests, and general customer service needs. The ideal candidate will have excellent communication skills, a passion for hospitality, and the ability to provide a seamless guest experience over the phone.

Key Responsibilities

• Answer incoming calls and assist guests with reservations, menu inquiries, and special requests.
• Process takeout and catering orders accurately while ensuring excellent customer service. Phase 2
• Provide information about restaurant locations, hours, promotions, and events.
• Handle customer concerns or complaints professionally and escalate issues when necessary.
• Utilize reservation and ordering systems Open Table efficiently to input and manage customer data.
• Collaborate with restaurant teams to ensure smooth communication and guest satisfaction.
• Maintain a positive and professional tone in all guest interactions.
  
  

Qualifications

• Prior experience in a call center, hospitality, or restaurant industry is preferred.
• Strong verbal communication and active listening skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in reservation and point-of-sale systems is a plus.
• Problem-solving skills and a customer-first mindset.
• Availability to work flexible shifts, including weekends and holidays.
  
  

Why Join Us?

• Competitive hourly pay with performance incentives.
• Opportunities for career growth within the hospitality industry.
• Employee discounts at our restaurant locations.
• A supportive and dynamic team environment.
  
  

If you are passionate about providing outstanding guest service and enjoy working in a fast-paced environment, we’d love to hear from you! Apply today.