What are the responsibilities and job description for the Client Experience Associate - Office Services position at XPB Americas?
Customer Service Rep
About the Role:
As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.
Essential Functions & Responsibilities:
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
- Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
- Create inventory, service, and supply orders and returns.
- Document information in all logs and reports with keen attention to detail.
- Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis.
- Daily interaction with Customers, Service Technicians, Managers, and vendors.
- Facilitate any shared e-mail boxes.
- Perform other tasks as assigned and participate in cross-training
- Adhere to all safety procedures
- Be available for overtime especially during busy seasons
Key Skills:
- Excellent communication skills both verbal and written, in person, email or telephone
- Ability to interface with end-user in a professional manner, with a sense of urgency
- Ability to effectively work individually or in a team environment
- Competency in performing multiple functional tasks
- Excellent communication skills, both verbal and written
- Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage
Minimum Qualifications:
- 18 Years of Age or Older
- High School Diploma or GED
- Minimum of 1-year customer service related experience
- Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area
Physical Requirements:
- Required to stand, walk, simple grasp, reach with hands and arms
- Repetitive motion is required; may require twisting/bending/climbing
- May lift up to 50 lbs. frequently
- Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations
Prior Helpful Experience May Include:
- Familiarity with office equipment and procedures
- Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment
"The pay range for this position starts at $18.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."
XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
EOE/Minorities/Females/Veterans/Disabled
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Salary : $18