What are the responsibilities and job description for the ServiceNow Administrator(Onsite Role & F2F interview) position at Xoriant?
Job Description - We are seeking a ServiceNow Administrator with 5 years of hands-on experience in administering and supporting the ServiceNow platform. The ideal candidate will be responsible for platform administration, configuration, user support, and ensuring the stability and performance of the ServiceNow environment. Candidates must be local to the Dallas, TX area.
Required Skills
- 5 years of ServiceNow Administration experience.
- Strong knowledge of ITSM modules (Incident, Problem, Change, Request).
- Experience with Flow Designer, Service Catalog, Business Rules, Client Scripts, UI Policies, and Notifications.
- Experience with ServiceNow platform upgrades and release management.
- Knowledge of ServiceNow security, roles, ACLs, and user administration.
- Familiarity with JavaScript, Glide APIs, and platform scripting.
- Experience with integrations using REST/SOAP APIs.
- Strong troubleshooting, communication, and documentation skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) – Required/Highly Preferred.
- Additional certifications such as CAD or CIS are a plus.
- Experience with ITOM, CMDB, Asset Management, HRSD, or SecOps is a plus.
- Experience working in Agile/Scrum environments.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Nice to Have
- Experience with IntegrationHub and Automation Engine.
- Exposure to Performance Analytics and Service Portal.
- Experience with Discovery, CMDB Health, or Asset Management.