What are the responsibilities and job description for the FRONT DESK ASSOCIATE / MEMBER EXPERIENCE position at XO Fitness&Wellness?
FRONT DESK ASSOCIATE / MEMBER EXPERIENCE
XO Fitness & Wellness – Centerville, OH
We are looking for a high-energy, outgoing, and motivated Front Desk Associate to join our team at XO Fitness & Wellness.
This is NOT just a front desk position. This role is also a sales position focused on building relationships, converting leads into members, and helping grow the studio.
We are looking for someone who can create an incredible first impression, confidently talk to potential members, and deliver a high-level customer experience from the moment someone walks through the door.
If you are personable, driven, organized, and comfortable talking to people about fitness memberships and services, we want to meet you.
RESPONSIBILITIES
- Greet and check in members with professionalism and energy
- Deliver an exceptional member experience
- Respond to calls, texts, social media inquiries, and leads
- Conduct studio tours and explain membership options
- Convert prospects into memberships
- Follow up with leads and potential members
- Assist with retail sales and promotions
- Support member retention and overall studio culture
- Maintain studio cleanliness and organization
- Assist with daily administrative tasks and studio operations
WHAT WE’RE LOOKING FOR
- Strong communication and people skills
- Positive, outgoing, and confident personality
- Comfortable with sales and talking to people
- Reliable, punctual, and organized
- Ability to multitask in a fast-paced environment
- Sales, customer service, or fitness industry experience preferred
- Goal-oriented mindset with strong work ethic
IDEAL CANDIDATE
You are someone who:
- Loves interacting with people
- Can naturally build relationships and create conversations
- Brings positive energy into every room
- Feels comfortable asking for the sale
- Wants to grow within a fast-growing fitness and wellness company
- Thrives in a team-focused environment
PAY & PERKS
- Competitive hourly pay
- Complimentary membership
- Flexible scheduling
- Positive and supportive team culture
- Company Outings
- Growth opportunities within the company
SCHEDULE
- Morning shifts available
- Evening shifts available
- Weekend availability preferred
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $15