Operations Assistant

Company Overview

xo, Fetti is a party supply company founded around the mission of providing well designed, quality products at an affordable price point. We started six years ago with 1 product and a lot of ideas - today we are proud to say we've grown to 750 products, 2 brands, 20 employees and over 3m customers. At the heart of xo, Fetti is our commitment to celebrating femininity through our fun, pink, and creatively unparalleled party products. Our sister brand, Petit Fetti, is the fun loving little sister that loves a good temp tat and moms adore. This role will cover both brands, truly offering the best of both worlds.

Job Description

We’re looking for a detail-obsessed, highly organized Operations Assistant to keep the engine of xo, Fetti running smoothly day to day. This role is hands-on and executional, owning the operational workflows that keep our inventory, shipments, systems, and reporting accurate across Amazon and our other sales channels.

You will be the person who catches issues before they become problems, keeps data clean, and makes sure product and inventory details are correct everywhere they live. You will thrive here if you move fast, communicate clearly, and like a role that blends process, problem-solving, and getting things done.

Key Responsibilities

Reporting & Operational Visibility

• Update and maintain recurring operational and sales reports to support daily decision-making.
• Monitor performance and inventory signals, flagging issues and trends to the team quickly.
• Maintain organized reporting files and ensure data accuracy across all outputs.

Amazon Operations & Inventory Health

• Create Amazon FBA shipments, ensuring accurate quantities, labeling, and timelines.
• Partner with Amazon Customer Service to address and remove inventory restrictions.
• Dispute Amazon inaccuracies and track cases through resolution.
• Monitor and remove seasonal inventory at Amazon in line with internal direction.

Purchase Orders, Vendors & Readiness Tracking

• Reach out to outside vendors to confirm and maintain purchase order ready dates.
• Complete operational setup and follow-through for purchase orders and new items.
• Keep internal records current so inbound timing and costs are always up to date.

Systems, Listings & Data Accuracy

• Create and maintain pack lists for shipments and transfers in our internal system.
• Maintain accuracy within our internal system through ongoing audits and clean inputs.
• Create and maintain SKU listings across all platforms, ensuring consistent attributes and product details.
• Update product costs across all platforms and validate changes reflect correctly.

Warehouse Support & Supplies

• Monitor inventory of warehouse supplies and communicate restock needs before shortages occur.
• Support shipment and transfer workflows with clear, accurate documentation.

Qualifications

• 1–3 years of experience in operations, ecommerce operations, inventory, admin, or a related role.
• Comfortable working in Amazon Seller Central and managing FBA shipment workflows.
• Highly detail-oriented with strong follow-through. You like clean systems and accurate data.
• Strong organizational skills and ability to manage multiple workflows at once without dropping balls.
• Confident communicator with vendors and support teams. You can be persistent, professional, and clear.
• Solid Excel or Google Sheets skills, including working with filters, pivots, and structured reporting.
• Comfortable working in internal tools and learning new systems quickly.
• Able to work in-person in a fast-paced environment and handle time-sensitive tasks calmly.

Preferred:

• Experience supporting ecommerce operations across multiple platforms (Shopify, Faire, etc.).
• Experience with purchase orders, product setup, or inventory reconciliation.

Position Details:

• Location: In person, Langhorne, PA
• Pay: $60,000–$70,000 per year
• Benefits: Health and dental, disability insurance, PTO days, 401k