What are the responsibilities and job description for the Field Service Project Lead position at XNRGY Climate Systems?
Company Overview
XNRGY Climate Solutions is a leading North American provider of sustainable design and state-of the-art manufacturing of custom air handling and liquid cooling systems. With decades of experience in HVAC engineering and manufacturing, XNRGY is uniquely qualified to deliver innovative and energy-efficient solutions that meet the specific needs of a wide range of industries, including hyperscale and modular data centers, healthcare facilities, pharmaceutical labs, semiconductor clean rooms, EV battery manufacturers, and life sciences facilities.
Opportunity
The successful candidate will join a team driving the development of a dynamic company that is reshaping the infrastructure behind one of the most transformative markets in decades: AI. With two new production facilities launching in Arizona, XNRGY is increasing its manufacturing capacity by 200% over the next 12 months, with continuous growth thereafter.
Position Overview
The Field Service Project Manager leads the critical stages of the service lifecycle, ensuring every unit meets our standards before reaching the customer. This role oversees post-production activities, including rework, start-up, commissioning, warranty, and field support. You will manage incomplete units, coordinate field interventions, and drive structured execution through cross-functional collaboration. Success requires strong project management skills, operational rigor, and a continuous improvement mindset to deliver excellence and customer satisfaction.
Candidate Profile
We are seeking a hands-on, analytical leader with a strong background in service operations and project management within a manufacturing or HVAC environment. This role demands a proactive problem-solver who thrives in fast-paced, cross-functional settings and is energized by creating structure, systems, and processes where very few exist. The successful candidate will be comfortable navigating ambiguity, designing scalable solutions, and driving execution with precision and accountability.
Key Responsibilities
Project Management & Execution:
XNRGY Climate Solutions is a leading North American provider of sustainable design and state-of the-art manufacturing of custom air handling and liquid cooling systems. With decades of experience in HVAC engineering and manufacturing, XNRGY is uniquely qualified to deliver innovative and energy-efficient solutions that meet the specific needs of a wide range of industries, including hyperscale and modular data centers, healthcare facilities, pharmaceutical labs, semiconductor clean rooms, EV battery manufacturers, and life sciences facilities.
Opportunity
The successful candidate will join a team driving the development of a dynamic company that is reshaping the infrastructure behind one of the most transformative markets in decades: AI. With two new production facilities launching in Arizona, XNRGY is increasing its manufacturing capacity by 200% over the next 12 months, with continuous growth thereafter.
Position Overview
The Field Service Project Manager leads the critical stages of the service lifecycle, ensuring every unit meets our standards before reaching the customer. This role oversees post-production activities, including rework, start-up, commissioning, warranty, and field support. You will manage incomplete units, coordinate field interventions, and drive structured execution through cross-functional collaboration. Success requires strong project management skills, operational rigor, and a continuous improvement mindset to deliver excellence and customer satisfaction.
Candidate Profile
We are seeking a hands-on, analytical leader with a strong background in service operations and project management within a manufacturing or HVAC environment. This role demands a proactive problem-solver who thrives in fast-paced, cross-functional settings and is energized by creating structure, systems, and processes where very few exist. The successful candidate will be comfortable navigating ambiguity, designing scalable solutions, and driving execution with precision and accountability.
Key Responsibilities
Project Management & Execution:
- Apply project management methodologies (PMI, Agile, Lean) to ensure timely, cost-effective execution.
- Oversee and lead all cross-functional internal and external teams for all service activities (rework, start-up, commissioning, warranty, and field support)
- Ensure employee supervision, safety compliance, and execution readiness.
- Track daily progress, risks, and adjust plans as needed to meet delivery timelines.
- Liaise/go-to person with external partners such as General Contractor | Construction site presence required
- Track and manage costs related to the different projects (Labor, parts, and T&L expenses)
- Track and report:
- “On-time” start-up & commissioning
- Escape from factory
- Leverage data tools for visual reporting and decision-making.
- Supervise and coach Field Service team members.
- Foster a culture of safety, accountability, and continuous improvement.
- Ensure XNRGY unit, rework, start-up and commissioning process: Primary contact between XNRGY and its customer for all units shipped
- Deploy KPIs & Reporting: Launch dashboards to monitor rework timelines, cost efficiency, and field quality report
- Support Hypergrowth: Align service execution with the company’s rapid expansion and service calendar.
- 8 years of progressive experience in service operations and project management
- Proven track record in service functions with complex/technologic product.
- Experience in manufacturing, HVAC, or other complex industrial environments is preferred, but candidates from adjacent industries (e.g., aerospace, automotive, energy, medical devices) are encouraged to apply.
- Experience with ERP/CRM systems, service management platforms, and performance dashboards.
- An engineering background is preferred, but candidates with strong operational, business, or technical program management experience will be considered.
- Ability to travel extensively across the U.S. (up to 50–80%).
- Execution Excellence: Demonstrates strong planning, scheduling, and follow-through capabilities. Maintains a structured and disciplined approach to managing complex service activities and field operations.
- Customer-Centric Mindset: Balances empathy with sound business judgment to prioritize and support client needs. Maintains a proactive and solution-oriented approach to service delivery.
- Communication: Builds trust through clear, respectful, and professional interactions. Effectively communicates across all levels of the organization and with external stakeholders.
- Adaptability: Thrives in dynamic environments and manages shifting priorities with composure and focus. Demonstrates flexibility while maintaining high standards of execution.