What are the responsibilities and job description for the Customer Service Representative position at Xmek, inc?
Summary of the Role
The Warehouse Specialist is a versatile, hands-on role within XMEK's Tucson office, a small site where every team member shares responsibility for inside sales, customer service, and manufacturing support. This individual is a first point of contact for walk-in and phone customers, and also handles order processing, payments, inventory, shipping/receiving, and general warehouse and office support. Success in this role requires a proactive, fast-thinking, and highly adaptable person who moves comfortably between customer-facing work and physical warehouse tasks throughout the day.
Essential Duties
- Greet and assist walk-in customers, answering product questions and processing counter sales.
- Answer incoming phone calls and emails from customers regarding product availability, pricing, and order status.
- Assist with inside sales activities, including quoting, entering orders, and following up with customers.
- Process customer orders and payments accurately using XMEK's order entry and point-of-sale systems.
- Receive, inspect, and stock incoming inventory; maintain accurate inventory counts and organization.
- Pick, pack, and prepare outbound shipments, and coordinate with carriers as needed.
- Operate forklifts and other material-handling equipment safely to move and stock product.
- Assist the manufacturing team with production support tasks as workload requires.
- Maintain a clean, organized, and safe warehouse and office environment.
- Collaborate closely with the other members of the Tucson team, flexing between roles as needed to meet customer and operational demands.
- Perform other duties as assigned.
Other Duties
- Other duties as assigned by manager.
Skills and Abilities
- Outgoing, personable, and genuinely motivated to help customers.
- Proficiency with Microsoft Office Suite and the ability to quickly learn new systems (order entry, inventory, point-of-sale).
- Quick, fast-thinking problem solver who stays effective in a fast-paced, high-traffic environment.
- High energy and physically active; comfortable moving between desk work and warehouse tasks throughout the shift.
- Strong verbal and written communication skills.
- Ability to multi-task and prioritize across sales, service, and warehouse responsibilities.
- Strong attention to detail, particularly with order accuracy, inventory counts, and payment processing.
- Ability to work effectively both independently and as part of a small, close-knit team.
- Reliable, punctual, and adaptable to shifting daily priorities.
- Basic mechanical aptitude and comfort operating warehouse equipment.
Qualifications
- High school diploma or equivalent required.
- 5 years’ experience in shipping/receiving or warehouse operations required.
- 5 years’ experience in customer service and/or inside sales preferred.
- Forklift certification preferred; willing to obtain certification if not already certified.
- Experience in a distribution or manufacturing environment preferred.
- Basic computer proficiency (Microsoft Office, order entry systems) required.
Work Hours
- Monday through Friday, 8-hour shift – determined by manager to meet customer needs.
- On-site required.
- Occasional flexibility may be needed to meet customer or shipping deadlines.
Physical Requirements
- Ability to regularly lift and carry up to 50 lbs.
- Ability to stand, walk, bend, and reach for extended periods.
- Ability to safely operate a forklift and other warehouse equipment.
- Prolonged periods of both desk/computer work and active time on the warehouse floor.
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $18 - $22