What are the responsibilities and job description for the Technical Operations Engineer position at XM Cyber?
XM Cyber is a global leader in hybrid cloud security, we bring a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks.
The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.
We are seeking a highly motivated and skilled Technical Operations Engineer to join our technical operations team and be a part of building an impacting team, handle complex technical issues and ensure service reliability for our customers’ production environments.
As a Technical Operations Engineer, you will be responsible for monitoring our SaaS solutions hosted in the cloud, primarily on AWS. You will work closely with the Customer Experience and Research & Development (R&D) teams to optimize processes, improve product quality, and effectively manage escalations. This role requires a proactive and detail-oriented individual with a strong technical background in cloud environments and a passion for delivering high-quality services to our customers.
This position requires availability to work a schedule of four weekdays and one weekend evening each week.
You have an amazing opportunity to join a fast-growing company and become an integral part of a rewarding journey.
We literally see all ways and strive to be one step ahead of the customer’s experience so if you are passionate about delivering outstanding and proactive technical solutions - you will love this role!
Key Responsibilities:
- Monitor and maintain the performance, security, and availability of our SaaS solution
- Respond to various technical issues in real-time to ensure production system health
- Collaborate with Customer Experience and R&D teams to streamline processes and enhance overall product quality
- Be able to multitask and prioritize incoming tasks
- Respond to and handle escalations from customers or internal teams efficiently and effectively
- Implement best practices for monitoring, logging, and alerting in a cloud environment
- Continuously identify opportunities for automation and process improvements
- Conduct root cause analysis for incidents and implement preventive measures
- Develop and maintain troubleshooting skills and technical knowledge
- Document operational procedures and contribute to knowledge sharing within the team
Requirements:
- 3 years of proven experience as a Technical Operations or NOC Engineer role in a SaaS company
- Hands-on experience with cloud platforms (AWS or GCP)
- Knowledge of monitoring tools and best practices for monitoring cloud-based applications
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues
- Experience working in an Agile environment and familiarity with Agile methodologies
- Effective communication skills with the ability to work collaboratively with cross-functional teams
- Ability to handle high-pressure situations and prioritize tasks effectively in a fast-paced environment
- Proactive mindset and a passion for continuous improvement and learning
- Excellent verbal and written English
- Availability to work a schedule of four weekdays and one weekend evening each week
- Hands-on experience with Linux and Dockers/Kubernetes
- AWS practitioner certificate is an advantage
- Familiarity with automation concepts is an advantage
- Experience with Cyber security companies is an advantage
- Bachelor's degree in Computer Science, Information Technology, or a related field is an advantage