What are the responsibilities and job description for the IVR QE Tester (Quality Engineering) | W2 Only | Remote role | position at Xlysi?
Job Title: IVR QE Tester (Quality Engineering)
Job Summary:
We are seeking a skilled and detail-oriented IVR QE Tester to support testing and validation of Interactive Voice Response (IVR) systems, including AWS Connect-based call flows, integrations, and backend processing. The role requires strong QA experience, hands-on IVR testing expertise, and mandatory healthcare domain knowledge.
Key Responsibilities:
* Execute testing for IVR call flows, prompts, DTMF inputs, and routing logic • Perform end-to-end validation across IVR, APIs, and backend systems • Analyze logs and system behavior to identify and troubleshoot defects • Collaborate with QA, development, and business teams for issue resolution • Perform regression testing, UAT, and production validation • Validate AWS Connect contact flows, routing profiles, and call handling logic • Test integration of AWS Connect with APIs, backend systems, and data sources • Verify call recordings, transcripts, and Contact Trace Records (CTR) • Perform testing of AWS Connect components such as queues, agents, and routing scenarios • Analyze AWS Connect logs and monitor performance for defects and issues
Required Skills & Qualifications:
* 3 years of QA testing experience in IVR/telecom domain • Strong understanding of IVR systems, call flows, and telephony concepts • Experience with API testing (REST services, Postman) • Strong SQL skills for data validation • Experience with Python (automation or scripting) • Experience with defect tracking tools (Jira, Azure DevOps, etc.) • Healthcare domain knowledge is mandatory, including: Claims processing, Member (eligibility and enrollment), Authorization workflows • Hands-on experience with IVR testing tools (Cyara) • Experience with contact center platforms (Genesys, Avaya, Cisco) • Strong communication and collaboration skills • Detail-oriented with a strong quality mindset • Experience working in Agile/Scrum environments • Ability to work independently in a fast-paced environment
Good to Have: Experience with TOSCA Test Suite • Experience with Playwright automation
Job Summary:
We are seeking a skilled and detail-oriented IVR QE Tester to support testing and validation of Interactive Voice Response (IVR) systems, including AWS Connect-based call flows, integrations, and backend processing. The role requires strong QA experience, hands-on IVR testing expertise, and mandatory healthcare domain knowledge.
Key Responsibilities:
* Execute testing for IVR call flows, prompts, DTMF inputs, and routing logic • Perform end-to-end validation across IVR, APIs, and backend systems • Analyze logs and system behavior to identify and troubleshoot defects • Collaborate with QA, development, and business teams for issue resolution • Perform regression testing, UAT, and production validation • Validate AWS Connect contact flows, routing profiles, and call handling logic • Test integration of AWS Connect with APIs, backend systems, and data sources • Verify call recordings, transcripts, and Contact Trace Records (CTR) • Perform testing of AWS Connect components such as queues, agents, and routing scenarios • Analyze AWS Connect logs and monitor performance for defects and issues
Required Skills & Qualifications:
* 3 years of QA testing experience in IVR/telecom domain • Strong understanding of IVR systems, call flows, and telephony concepts • Experience with API testing (REST services, Postman) • Strong SQL skills for data validation • Experience with Python (automation or scripting) • Experience with defect tracking tools (Jira, Azure DevOps, etc.) • Healthcare domain knowledge is mandatory, including: Claims processing, Member (eligibility and enrollment), Authorization workflows • Hands-on experience with IVR testing tools (Cyara) • Experience with contact center platforms (Genesys, Avaya, Cisco) • Strong communication and collaboration skills • Detail-oriented with a strong quality mindset • Experience working in Agile/Scrum environments • Ability to work independently in a fast-paced environment
Good to Have: Experience with TOSCA Test Suite • Experience with Playwright automation