What are the responsibilities and job description for the Service Desk/HelpDesk Manager with Security Clearance position at XLA?
Service Desk Manager
Washington, D.C. Minimum Position Qualifications: Associates degree or equivalent experience.
At least 5 years’ experience managing an IT service desk.
Strong demonstrated leadership abilities.
Experience researching and developing employee training and performance improvement plans.
Strong working knowledge of desktop and laptop hardware and peripherals
Strong knowledge of Windows 10, and OSX operating systems and common office applications.
Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow).
Excellent proven written and verbal communication skills.
Strong problem solving and research skills.
COMPTIA A certification
Information Technology Infrastructure Library (ITIL) v4 Foundations certification.
Washington, D.C. Minimum Position Qualifications: Associates degree or equivalent experience.
At least 5 years’ experience managing an IT service desk.
Strong demonstrated leadership abilities.
Experience researching and developing employee training and performance improvement plans.
Strong working knowledge of desktop and laptop hardware and peripherals
Strong knowledge of Windows 10, and OSX operating systems and common office applications.
Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow).
Excellent proven written and verbal communication skills.
Strong problem solving and research skills.
COMPTIA A certification
Information Technology Infrastructure Library (ITIL) v4 Foundations certification.