Title Beer Server| Part-Time | PPL Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Beer Server is responsible for the service of all alcoholic and non-alcoholic beverages while providing fast, friendly, and professional service to guests during events. This role requires a personable and professional individual who can thrive in an ever-changing, fast-paced environment. Responsibilities include serving beverages, verifying guest identification, handling transactions, maintaining a clean and organized service area, and ensuring responsible alcohol service at all times. The Beer Server plays a key role in creating a positive guest experience while maintaining excellent attendance and being available to work scheduled events based on business needs.

This role will pay an hourly wage of $10.00-$12.00 and is tip eligible. 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until November 13, 2026.

PPL Center is a state-of-the-art multipurpose arena in downtown Allentown, PA, and home of the Lehigh Valley Phantoms and the Lehigh Valley Spirits. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest event venue. The amenities-packed PPL Center hosts more than 150 events each year, offering something for everyone, including the Lehigh Valley Phantoms, the AHL affiliate of the NHL Philadelphia Flyers, live concerts, family shows, trade shows, youth sports, high school and collegiate events, conferences, graduations, and so many more.

• Serve canned, bottled, and draft beer selections and RTDs in a timely and professional manner.
• Pour and serve beverages responsibly in accordance with company serving standards and portion guidelines.
• Meet company standards of excellence in guest service, teamwork, and uniform appearance.
• Follow all stand pre-shift instructions, menus, and service guidelines as assigned.
• Serve alcoholic beverages in accordance with all company policies and applicable state and federal alcohol service regulations.
• Verify guest identification in compliance with state and federal regulations to confirm legal drinking age requirements.
• Communicate and enforce alcohol service cut-offs when necessary.
• Beer servers are expected to assist in de-escalating situations involving intoxicated guests. If a guest becomes confrontational, disruptive, or uses excessive profanity, management or security should be contacted immediately.
• Monitor guest behavior and report any concerns.
• Request additional product inventory and restock supplies as needed to maintain efficient service.
• Accurately process guest transactions through the point-of-sale system.
• Maintain a clean, sanitary, and organized workstation at all times.
• Ensure all beer stand equipment is properly cleaned, sanitized, and maintained.
• Perform additional duties as assigned, including stand setup and breakdown, stocking supplies, and organizing cooler inventory.

• High school diploma or equivalent preferred.
• Ability to learn to operate a cash register and corresponding system accurately.
• Possess a valid food handling certificate and RAMP certification if required by state and federal regulations (or be willing to obtain one within a 60-day time frame from the date of hire).
• Maintain a professional appearance by reporting to work in clean, neat attire and following company standards for grooming and personal hygiene.
• Ability to prioritize and manage tasks effectively in a fast-paced environment.
• Must maintain excellent attendance and reliability.
• Ability to work independently while contributing to a team-oriented environment.
• Demonstrate strong customer service and communication skills.
• Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours as needed.
• Ability to work collaboratively in a team-oriented environment.
• Knowledge of and ability to understand, interpret, and follow company policies and procedures.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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