Sales Assitant

Company Description

XILIN Material Handling LLC, headquartered in Chicago with offices in Los Angeles and Atlanta, represents Ningbo Ruyi Joint Stock Co., Ltd., one of China’s leading manufacturers of material handling equipment. Founded in 1985, Ningbo Ruyi has established a strong global presence by providing high-quality and innovative solutions for material handling needs. As the American division, XILIN Material Handling LLC is dedicated to delivering exceptional service and products tailored to businesses throughout the United States. The company continues to prioritize innovation, quality, and customer satisfaction.

Role Description

This is a full-time on-site role based in Tinley Park, IL. As a Sales Assistant, you will support the sales team by managing customer inquiries, maintaining detailed records of sales transactions, and providing exceptional customer service. Key responsibilities include assisting the team in meeting sales goals, organizing client files, preparing reports, and coordinating with internal departments to ensure a seamless customer experience.

• Receive and assist visiting clients, process orders, and coordinate shipmentarrangements
• Handle customer service inquiries and after-sales support, and coordinateresolution processes
• Organize sales documents, manage contracts and related files, andmaintain proper filing systems
• Assist sales representatives with data collection, analysis, and preparationof sales reports
• Handle daily administrative tasks, including document drafting/editing andcommission/pay tracking
• Complete other tasks assigned by management

Qualifications

• Professional appearance and demeanor; outgoing personality with basicknowledge of business etiquette
• Bachelor's degree or above
• At least one year of relevant work experience
• Background in mechanical or electrical fields is preferred
• Strong Interpersonal Skills, including the ability to build and maintain positive relationships with clients and colleagues
• Customer Service and Communication skills, with the ability to effectively address customer needs and provide timely responses
• Sales abilities, including familiarity with sales processes and a proactive approach to supporting sales goals
• Strong Organization Skills, including attention to detail and the ability to manage multiple tasks efficiently
• Proficiency in Microsoft Office Suite, CRM software, or relevant sales tools is highly desirable
• Ability to work collaboratively in a team-oriented environment
• Previous experience in a similar role is a plus but not required