Sr. IT Helpdesk Technician

Are you interested in harnessing technology and AI to transform healthcare? 

 At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care. 

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference. 

About the Role 

We are seeking a hands-on, proactive Sr. IT Helpdesk Technician & Facilities to serve as the primary onsite IT support resource and take ownership of the daily facilities needs of the office. This hybrid role combines the technical expertise of a senior IT Helpdesk Technician with the operational responsibility over the physical workspace while collaborating closely with the organization’s Facilities Manager. The ideal candidate is user-oriented, technically capable, and comfortable balancing IT and office facility duties.  

This position will be located at our offices in San Diego, CA or Westlake, CA.  

How you will make an impact: 

In this role, you’ll: 

IT Management & Support 

• Serve as the primary onsite IT helpdesk technician for the office, providing direct end-user support.
• Troubleshoot and resolve complex hardware, software, networking, and endpoint issues.
• Administer Microsoft 365, Microsoft Entra (Active Directory), and Intune endpoint management.
• Lead IT asset tracking, software compliance, and licensing management.
• Install, configure, and upgrade desktops, laptops, and peripheral devices.
• Provide VPN, remote access, and smartphone support.
• Document IT processes, infrastructure changes, and user guides.
• Mentor junior IT support staff and participate in on-call support for escalations and incidents.

Facilities Oversight 

• Oversee day-to-day facilities operations, including building systems (HVAC, electrical, security, etc.).
• Coordinate office moves, workstation setups, and ergonomic support.
• Manage vendor relationships (janitorial, maintenance, security, etc.).
• Maintain safety, accessibility, and compliance standards.
• Administer physical security systems (keys, access badges, and entry controls).
• Support business continuity planning and facility-related emergency response.

What you will bring to the team: 

We’re looking for someone with a growth mindset and a passion for learning. You might be a great fit if you: 

• User-centric mindset / empathy They treat end users as their internal customers, listening carefully to frustrations, translating technical information into accessible language, and following through to ensure satisfaction.
• Ownership & initiative They proactively see what needs attention (IT or facility related) and act rather than waiting to be told, anticipating problems and resolving small issues before they escalate.
• Adaptability / flexibility They handle shifting priorities and interruptions with poise, able to pivot quickly between IT tasks, facilities demands, and urgent support requests.
• Continuous learner / curious They stay hungry for knowledge, keeping up with evolving technology and facility best practices so they can bring improvements, not just maintain the status quo.

Skills and experience you have: 

You don’t need to check every box. We will consider a combination of education and experience, including: 

Education & Experience 

• Bachelor’s degree in IT, or related field preferred. Facilities Management is a plus.
• A or Microsoft certification required; CompTIA Network or ITIL a plus.
• Facilities Management Professional (FMP) certification desirable.
• 5 years in IT support roles with 2 years in facilities coordination/management.
• Proven experience with Microsoft 365, Entra ID, Intune, and endpoint administration.
• Strong working knowledge of building systems and vendor coordination.

Core Competencies 

• Strong technical troubleshooting and analytical skills.
• Exceptional communication skills with a user-first mindset.
• Ability to multitask between IT and facilities responsibilities in a high-demand environment.
• Project management skills for office buildouts, relocations, and infrastructure upgrades.
• Physically able to lift up to 50 lbs and perform hands-on tasks when needed.

Why XiFin? 

We’re more than just a healthcare technology company—we’re a team that cares about people.
Here’s a glimpse at what we offer: 

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!

Pay Transparency 

At XiFin, we believe in pay transparency and fairness. The expected hourly salary range for this role is $27.51 to $34.62, based on your experience, skills, and geographic location. 

Depending on your qualifications, you may be considered for either an Technician or Sr. Technician title. Final compensation will be determined during the selection process and may vary accordingly. 

Accessibility & Accommodations 

We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901. 

Equal Opportunity Employer 

XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law. 

Ready to apply?
We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.