What are the responsibilities and job description for the Claims Satisfaction Specialist position at XIFIN?
Are you interested in harnessing technology and AI to transform healthcare?
At XiFin, we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care.
We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.
About the Role
The Claims Satisfaction Specialist in Radiology Billing supports payment posting operations by coordinating workflow between the internal payment team and the offshore payment posting team. This role ensures payments are processed accurately and on time, follows up on pending items, and assists with daily payment intake and deposit activities. The ideal candidate will have strong attention to detail, effective communication skills, and the ability to thrive in a fast-paced environment with shifting priorities. A solid understanding of payment posting and EOB processes in a healthcare or medical billing setting is essential. This position will be located at our office Westlake Village, CA.
How you will make an impact:
In this role, you’ll:
- Create and assign daily payment posting batches and workloads for the offshore payment posting team.
- Review and resolve payments pended by the offshore team due to missing EOBs, unidentified patients, balancing discrepancies, or other exceptions.
- Collaborate with internal teams to obtain missing information or clarify payment posting details as needed.
- Assist with opening and sorting incoming mail related to payments and correspondence.
- Scan and deposit checks into the bank following established procedures.
- Act as a point of contact for client inquiries related to radiology claim status, billing issues, and payer responses.
- Provide clear, professional, and timely updates to clients regarding claim progress and resolution outcomes.
- Support process improvement initiatives related to payment posting accuracy and efficiency.
- Maintain detailed records and documentation of payment activities and resolutions.
- Provide feedback to management regarding trends in claim errors, payer changes, or system inefficiencies impacting client satisfaction.
- Ensure all client communications and claim-related actions adhere to HIPAA, CMS, protected health information (PHI), and payer compliance requirements.
- Represent the organization with professionalism and integrity in all client and payer interactions.
- Assist with audits and special projects
What you will bring to the team:
We’re looking for someone with a growth mindset and a passion for learning. You might be a great fit if you:
- Excellent communication and interpersonal skills with a strong focus on client service.
- Strong organizational, analytical, and follow-up skills.
- Ability to manage multiple client accounts and priorities simultaneously.
- High attention to detail with accuracy in documentation and reporting.
- Collaborative mindset with the ability to work effectively across departments.
- Positive, solution-oriented attitude with a commitment to continuous improvement.
Skills and experience you have:
You don’t need to check every box. We will consider a combination of education and experience, including:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field strongly preferred.
- Minimum 2–4 years of experience in medical billing, customer service, or claims resolution—radiology experience strongly preferred.
- Familiarity with CPT, HCPCS, and ICD-10 codes and payer claim processes.
- Proficiency in Microsoft Office Suite; CRM or ticketing system experience a plus.
- Experience with billing or RCM systems (e.g., XiFin, Imagine, Epic, Athena, eClinicalWorks) preferred.
Why XiFin?
We’re more than just a healthcare technology company—we’re a team that cares about people.
Here’s a glimpse at what we offer:
- Comprehensive health benefits including medical, dental, vision, and telehealth
- 401(k) with company match and personalized financial coaching to support your financial future
- Health Savings Account (HSA) with company contributions
- Wellness incentives that reward your preventative healthcare activities
- Tuition assistance to support your education and growth
- Flexible time off and company-paid holidays
- Social and fun events to build community at our locations!
Pay Transparency
At XiFin, we believe in pay transparency and fairness. The expected hourly rate for this role is $20.00 to $24.00, based on your experience, skills, and geographic location.
Depending on your qualifications, you may be considered for a Specialist or Sr. Specialist title. Final compensation will be determined during the selection process and may vary accordingly.
Accessibility & Accommodations
We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901.
Equal Opportunity Employer
XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.
Ready to apply?
We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.
Salary : $20 - $24