Retail Sales Associate

xHockeyProducts Pro Shops is seeking an enthusiastic Retail Associate to join our pro shop team. You'll be the first point of contact for customers ranging from beginner skaters to competitive players, helping them find the right gear, get equipment properly fitted, and leave with a great experience every time.  You’ll play an integral role in communicating uniform expectations to Ramapo Saints customers and resolving any uniform issues. This is a part time position with weekend hours mandatory.

Responsibilities

• Greet every customer in a professional manner and provide attentive, knowledgeable service throughout their visit
• Help customers select skates, sticks, protective gear, and apparel based on their skill level and needs
• Answer questions about product features, sizing, and care with patience and accuracy
• Resolve customer concerns or complaints professionally and follow up to ensure satisfaction
• Build lasting relationships with regular customers, local teams, and leagues
• Process transactions accurately using the POS system, including returns and exchanges
• Maintain clean, organized, and visually appealing sales floor and displays
• Stay current on new product lines, brands, and promotions
• Handle physical tasks such as stocking shelves, lifting boxes, and standing for extended periods
• Count and document on hand inventory accurately
• Any other duties assigned by management

Qualifications

• Previous retail or customer service experience preferred but not required
• Knowledge of hockey equipment a plus (playing experience a plus, not required
• Strong communication and interpersonal skills
• Dependable, punctual, and able to work a flexible schedule including evenings and weekends
• Basic math skills for handling transactions and cash register
• Ability to lift up to 50 lbs and stand/walk for full shifts

Work Ethic and Team Contribution

• Be punctual, ready to work, with a positive and reliable attitude
• Take initiative on tasks without needing constant direction — restocking, tidying, or helping teammates during busy periods
• Maintain a strong work ethic even during slow shifts (cleaning, organizing inventory, learning product knowledge)
• Support coworkers and contribute to a positive, team-oriented store culture
• Follow store policies regarding attendance, dress code, and safety procedures

xHockeyProducts Pro Shops has been servicing the needs of the hockey community for over 10 years. Our reputation has been built on providing the best customer experience for both our hockey equipment, and team uniform, customers.