What are the responsibilities and job description for the Lead L2 Support position at XFORIA Inc?
Job Details
L2 Lead Support
Long Term Contract/ Fulltime
St. Louis, MO
• 10 years of progressive experience in IT application support / production operations in a managed services or outsourcing environment.
• Minimum 5 years in a leadership or managerial role overseeing multi-tier support teams (L1/L2/L3).
• Proven experience in standing up new teams, building processes from the ground up, and driving operational maturity.
• Hands-on experience with both Mainframe (CA7, Autosys, JCL, COBOL ecosystem) and Open Systems (Java, middleware, distributed platforms).
• Strong track record of managing customer relationships at a senior level in financial services or similarly regulated industries.
• Experience driving left-shift / knowledge transfer programs across large application portfolios.
Technical Skills
• Batch scheduling & monitoring: CA7, Autosys, Control-M (familiarity with at least two).
• Mainframe environment: JCL, COBOL, DB2, CICS — working knowledge sufficient to guide L2 team.
• Open Systems: Java/J2EE, middleware (MQ, Kafka), Linux/Unix, SQL databases.
• ITSM platforms: ServiceNow (Incident, Change, Problem Management modules).
• Monitoring & observability: Familiarity with tools like Splunk, Dynatrace, AppDynamics, Nagios, or similar.
• Automation & scripting: Python, Shell scripting, or PowerShell; exposure to RPA or intelligent automation is a plus.