What are the responsibilities and job description for the Field Service Engineer position at Xforia, Inc.?
The person should be expected to be in the office 3-5 days a week, depending on particular workload, so proximity to Kennewick, WA is important. There will be expected travel between the office and plants within Washington and Oregon (furthest away being 2 hours). We can reimburse mileage and they will also have the opportunity to travel with others on occasion.
Provides on-site second tier and Field Engineering service support. Responsible for ensuring appropriate availability, performance and recovery operations for Manufacturing/Warehousing infrastructure. Duties will include a focus on the design and build components of Manufacturing Capital Improvement Projects-collaborating with Plant/Warehouse customers and IT associates to determine technology requirements, along with installation and configuration of hardware/software, upgrading of Plant/Warehouse technology and planning/executing complex IT infrastructure projects. Incumbent works closely with manager and Lead Field Services Engineers, overcoming geographical separation, ensuring optimized use of skills sets and all tools at his/her disposal to accomplish the work at hand. The Field Services Engineer II takes initiative to assist peers, customers and suppliers to best understand the basis of what actions they take, the impact of these actions and why they have followed or will follow a given course.
Skills Required
Four-year college degree preferred, specific focus on computer science, information systems or a related field desired.
2 years of experience with desktop /server hardware and software installation and support required
Exceptional oral and written communication and customer service skills required
Display a high sense of urgency, adaptability and flexibility in a fast-changing environment
Work in the server room, Racking stacking hardware, cabling, detail oriented, hard worker
Possess excellent problem-solving abilities including analytical, prioritization, and escalation
Ability to work within the multiple departments internal to IT
Planning skills
Knowledgeable of Microsoft Operating Systems, Office, Networking, Mobile Devices, and computer hardware
DHCP, DNS, IP Addressing, Windows Server 2016/2019 administration experience desired.
VMWare ESX administration experience desired.
Ability to lift 50 lbs.
Responsibilities:
Provide technical support on operational or maintenance aspects of system equipment
Diagnose mechanical, hardware, software and systems failures, using established procedures
Perform remote or on-site servicing and/or repair of company products/services
Collaborate to implement best practice system solutions and process changes.
Document functional requirements and ROI opportunities. Identify and address root causes of business process problems.
Design functional solutions that enable process change, continuous improvement and competitive advantage.
Implement Plant system security controls according to established standards, implement and maintain secure supplier remote access solutions for line of business machines collaborating with Information Security.
Recommend and implement enhancements to meet business availability needs. Ensure availability and recovery requirements are implemented according to established architectural and design standards.
Collaborate with customers and IT peers to understand Plant system requirements for performance, recommend enhancements to established standards, implement and conduct tests to ensure acceptable performance thresholds are achieved.
Analyze, deliver and maintain Plant client, server and network technology according to business and technical requirements.
Actively contribute to requirements gathering process focusing on infrastructure components. In production support scenarios, support identification of incident trends and build proactive plans to eliminate.
Comprehensively test all infrastructure components of IT solutions to ensure business requirements are met.
Adhere and comply with System Development Lifecycle (SDLC) and Release Management processes and procedures.
Provides on-site second tier and Field Engineering service support. Responsible for ensuring appropriate availability, performance and recovery operations for Manufacturing/Warehousing infrastructure. Duties will include a focus on the design and build components of Manufacturing Capital Improvement Projects-collaborating with Plant/Warehouse customers and IT associates to determine technology requirements, along with installation and configuration of hardware/software, upgrading of Plant/Warehouse technology and planning/executing complex IT infrastructure projects. Incumbent works closely with manager and Lead Field Services Engineers, overcoming geographical separation, ensuring optimized use of skills sets and all tools at his/her disposal to accomplish the work at hand. The Field Services Engineer II takes initiative to assist peers, customers and suppliers to best understand the basis of what actions they take, the impact of these actions and why they have followed or will follow a given course.
Skills Required
Four-year college degree preferred, specific focus on computer science, information systems or a related field desired.
2 years of experience with desktop /server hardware and software installation and support required
Exceptional oral and written communication and customer service skills required
Display a high sense of urgency, adaptability and flexibility in a fast-changing environment
Work in the server room, Racking stacking hardware, cabling, detail oriented, hard worker
Possess excellent problem-solving abilities including analytical, prioritization, and escalation
Ability to work within the multiple departments internal to IT
Planning skills
Knowledgeable of Microsoft Operating Systems, Office, Networking, Mobile Devices, and computer hardware
DHCP, DNS, IP Addressing, Windows Server 2016/2019 administration experience desired.
VMWare ESX administration experience desired.
Ability to lift 50 lbs.
Responsibilities:
Provide technical support on operational or maintenance aspects of system equipment
Diagnose mechanical, hardware, software and systems failures, using established procedures
Perform remote or on-site servicing and/or repair of company products/services
Collaborate to implement best practice system solutions and process changes.
Document functional requirements and ROI opportunities. Identify and address root causes of business process problems.
Design functional solutions that enable process change, continuous improvement and competitive advantage.
Implement Plant system security controls according to established standards, implement and maintain secure supplier remote access solutions for line of business machines collaborating with Information Security.
Recommend and implement enhancements to meet business availability needs. Ensure availability and recovery requirements are implemented according to established architectural and design standards.
Collaborate with customers and IT peers to understand Plant system requirements for performance, recommend enhancements to established standards, implement and conduct tests to ensure acceptable performance thresholds are achieved.
Analyze, deliver and maintain Plant client, server and network technology according to business and technical requirements.
Actively contribute to requirements gathering process focusing on infrastructure components. In production support scenarios, support identification of incident trends and build proactive plans to eliminate.
Comprehensively test all infrastructure components of IT solutions to ensure business requirements are met.
Adhere and comply with System Development Lifecycle (SDLC) and Release Management processes and procedures.