What are the responsibilities and job description for the Hardware Customer Success Engineer - Lexington, KY (Hybrid) position at Xerox?
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Xerox is seeking a highly motivated Customer Success Engineer to join our Customer Success Engineering team. In this role, you will support released products in both manufacturing and customer environments by investigating complex technical issues, collaborating with cross-functional engineering teams, and driving product improvements. This position offers the opportunity to make a direct impact on customer satisfaction, production continuity, and the future evolution of Xerox products.
Why Join This Team:
- Play a critical role in supporting products deployed in manufacturing and customer environments.
- Collaborate with multidisciplinary engineering, manufacturing, and technical support teams to solve complex technical challenges.
- Influence future product improvements by analyzing field performance and customer feedback.
- Expand your technical expertise across product design, manufacturing, service, and supply chain operations.
- Be part of an innovative, collaborative, and customer-focused engineering organization.
What You Will Do:
- Investigate and resolve complex production and customer issues involving released Xerox products.
- Partner with the Technical Support Center (TSC) to troubleshoot unique customer environments and complex engineering challenges.
- Collaborate with engineering, manufacturing, supplies, module, and technology teams to identify and implement effective solutions.
- Analyze field and factory data to identify trends and recommend product and process improvements.
- Support manufacturing and customer environments by making timely engineering decisions that minimize operational impact.
- Develop a broad understanding of product performance, manufacturing processes, service operations, and supply chain activities.
- Work closely with product development teams to provide feedback that improves future product designs.
- Create, review, and maintain engineering documentation to support investigations, corrective actions, and product improvements.
What You Need to Succeed:
- Bachelor's degree in Electrical Engineering or Mechanical Engineering.
- Understanding of manufacturing processes and engineering principles.
- Ability to create, interpret, and maintain engineering technical documentation.
- Strong analytical and problem-solving skills with the ability to investigate complex technical issues.
- Excellent project management, organization, and teamwork skills.
- Strong verbal and written communication skills with the ability to collaborate across multiple functional teams.
- Ability to make sound technical decisions in fast-paced production and customer support environments.
- Willingness to travel domestically and internationally as business needs require.
How We Set You Up for Success:
- Comprehensive onboarding and product-specific technical training.
- Opportunities to collaborate with experienced engineering, manufacturing, and technical support professionals.
- Exposure to the complete product lifecycle, from manufacturing through customer deployment and future product development.
- Continuous learning and professional development opportunities to strengthen your engineering expertise.
- An inclusive work environment that encourages innovation, collaboration, and career growth.
Travel Requirements:
- Domestic travel: Approximately 1–2 trips per year (2–4 days) to support critical customer issues.
- International travel: Approximately 1–2 trips per year (5–14 days) to support manufacturing activities and new product introductions in China and/or Juarez.
#LI-HYBRID
#LI-DF1