Maintenance Technician FT

Ambience Hospitality is a hotel and property management company. Our clients and owners hire our professional services to operate hotels and other properties on their behalf. As an associate of the property you are an employee under the management of Ambience Hospitality. The following job description covers the basic

elements of the job listed, according to the expectations and requirements of Ambience Hospitality. This job description is not intended to be an exhaustive or all-inclusive list of expectations. Please see your General Manager, or Regional Director of Operations, for specific duties and expectations relevant to the property.

General Overview

The Lodging Manager assists the hotel General Manager in hotel daily operations. This position plans, directs, or coordinates activities of the organization or department to provide lodging and other accommodations. Duties and responsibilities include managing daily operations, planning the use of materials and human resources that are too diverse and general in nature to be classified in any one functional area of management or administration.

 Tasks

• Answer inquiries pertaining to hotel policies and services and resolve guest’s complaints.
• Participate in financial activities, such as setting of room rates, the establishment of budgets, and the allocation of funds to departments.
• Confer and cooperate with managers to ensure coordination of hotel activities.
• Greet and register guests.
• Monitor the revenue activity of the hotel.
• Manage or maintain lodging facilities.
• Train staff members.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility’s policies and procedures.
• Coordinate front-office activities of hotel and resolve problems.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Prepare staff work schedules and assign duties to workers, and schedule shifts.
• Receive and process advance registration payments, mail letters of confirmation.
• Interview and hire applicants.
• Collect payments and record data pertaining to funds and expenditures.
• Develop and implement policies and procedures for the operation of a department or hotel.
• Prepare required paperwork pertaining to departmental functions.
• Show, rent, or assign accommodations.
• Perform marketing and public relations activities.
• Organize and coordinate the work of staff and convention personnel for meetings to be held at the property.
• Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
• Arrange services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
• Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.

 Technology Skills

• Accounting software
• Data base user interface software
• Customer relationship management software
• Point of Sale POS software
• Electronic mail software
• Facilities management software (Property Management System)
• Time accounting software
• Webpage creation and editing software
• Office suite software – word processing, spreadsheet, presentation

Knowledge

• Customer Service and Personal Service
• English Language
• Public Safety and Security
• Clerical
• Computers and Electronics
• Administration and Management
• Mathematics
• Sales and Marketing
• Economics and Accounting
• Telecommunications
• Personnel and Human Resources
• Education and Training
• Communications and Media
• Law and Government
• Transportation
• Chemistry
• Food Production
• Geography
• Philosophy and Theology
• Psychology

 Skills

• Social Perceptiveness
• Speaking
• Service Orientation
• Active Listening
• Coordination
• Complex Problem Solving
• Judgement and Decision Making
• Management of Personnel Resources
• Monitoring
• Reading Comprehension
• Time Management
• Critical thinking
• Instructing
• Negotiating and Persuasion
• Writing
• Active Learning and Learning Strategies
• Mathematics
• Quality Control Analysis
• Management of Material Resources
• Troubleshooting
• Operation and Control
• System Evaluation and Analysis

 Abilities

• Oral Comprehension and Expression
• Speech Clarity and Recognition
• Near Vision and Far Vision
• Problem Sensitivity
• Category Flexibility
• Deductive and Inductive Reasoning
• Written Comprehension and Expression
• Fluency of Ideas
• Originality
• Selective Attention
• Information Ordering
• Mathematical Reasoning
• Flexibility of Closure

 Work Activities

• Interacting with computers and other electronic devices
• Getting information
• Working directly with the public
• Establishing and maintaining interpersonal relationships
• Making decision and problem solving
• Communicating with supervisors, peers and subordinates
• Resolving conflicts and negotiating with others
• Processing information
• Updating and using relevant knowledge
• Organizing, planning, and prioritizing work
• Communicating with persons outside organization
• Coordinating the work and activities of others
• Selling or influencing others
• Assisting and caring for others
• Training and teaching others
• Monitor processes, materials, or surroundings
• Evaluating information to determine compliance with standards
• Performing administrative activities
• Coaching and developing others
• Thinking creatively
• Identifying objects, actions, and events
• Scheduling work and activities
• Staffing organizational units
• Developing objectives and strategies
• Guiding, directing and motivating subordinates
• Developing and building teams
• Analyzing data or information
• Provide consultation and advice to others
• Documenting or Recording information
• Judging the qualities of things, services, or materials
• Monitoring and controlling resources
• Inspecting equipment, structures, or material
• Interpreting the meaning of information for others