Housekeeping Supervisor FT

Job Title: Department Supervisor
Other Names: Department Supervisor, First-Line Supervisor, Shift Supervisor, Shift Lead
Full/Part Time: Can be either 
Department: Various 
Classification: Non-exempt or Exempt

Environment:  In-doors, some outdoors, sitting, standing, some lifting, less than 50 pounds
Reports to: Department Manager, Assistant General Manager, General Manager 
Education: High School Diploma, or equivalent   

General Overview 
The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure cleanliness, safety, and exceptional guest satisfaction throughout the property. This position supervises housekeeping staff, inspects guest rooms and public areas, maintains quality standards, and supports efficient department operations. The Housekeeping Supervisor works closely with other departments to ensure a positive guest experience and compliance with company policies and brand standards.
 
Tasks 

• Supervise and coordinate daily housekeeping operations.
• Assign daily work schedules and room assignments to housekeeping staff.
• Inspect guest rooms, hallways, public areas, and laundry areas to ensure cleanliness and quality standards are met.
• Train, coach, and support housekeeping team members.
• Monitor staff productivity and performance.
• Ensure proper use of cleaning supplies, chemicals, and equipment.
• Maintain inventory of linens, towels, guest supplies, and cleaning products.
• Respond promptly to guest requests and housekeeping-related concerns.
• Coordinate with Front Desk and Maintenance departments regarding room status and maintenance issues.
• Ensure compliance with safety procedures, sanitation standards, and company policies.
• Assist with scheduling, payroll review, and attendance tracking.
• Support hiring and onboarding of housekeeping staff when needed.
• Prepare reports related to room inspections, staffing, and supply usage.
• Handle lost and found procedures according to company policy.
• Assist with deep cleaning projects and special assignments.

Technology Skills 

• Basic computer and data entry skills.
• Knowledge of hotel property management systems (PMS).
• Ability to use housekeeping management software and mobile inspection tools.
• Familiarity with email communication and scheduling software.
• Proficiency with Microsoft Office programs such as Word and Excel.
• Ability to operate office equipment such as printers, copiers, and tablets.

Knowledge   

• Resolving conflicts and negotiating with others 
• Organizing, planning, and prioritizing work Coordinating the work and activities of others 
• Assisting and caring for others 
• Training and teaching others Monitor processes, materials, or surroundings 
• Evaluating information to determine compliance with standards 
• Coaching and developing others 
• Identifying objects, actions, and events 
• Scheduling work and activities Guiding, directing and motivating subordinates 
• Developing and building teams 
• Documenting or Recording information 
• Judging the qualities of things, services, or materials 
• Monitoring and controlling resources Inspecting equipment, structures, or material 
• Performing general physical activities 
• Handling and moving objects 
• Controlling machines and processes 
• Knowledge of housekeeping procedures and cleaning standards.
• Understanding of hotel operations and guest service expectations.
• Knowledge of safety practices, chemical handling, and sanitation guidelines.
• Familiarity with inventory management procedures.
• Understanding of employee supervision and training practices.
• Knowledge of proper use of housekeeping equipment and cleaning products.

 
Skills 

• Customer Service and Personal Service 
• English Language 
• Public Safety and Security 
• Administration and Management 
• Personnel and Human Resources 
• Education and Training Chemistry 
• Social Perceptiveness 
• Speaking 
• Service Orientation 
• Active Listening 
• Coordination 
• Complex Problem Solving 
• Judgement and Decision Making 
• Management of Personnel Resources 
• Monitoring 
• Reading Comprehension 
• Time Management 
• Critical thinking 
• Instructing 
• Negotiating and Persuasion 
• Active Learning and Learning Strategies 
• Quality Control Analysis 
• Management of Material Resources 
• Troubleshooting             
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong organizational and time management skills.
• Attention to detail and quality control.
• Problem-solving and decision-making abilities.
• Customer service and guest relations skills.
• Ability to multitask in a fast-paced environment.
• Conflict resolution and coaching skills.

 
Abilities 

• Oral Comprehension and Expression 
• Speech Clarity and Recognition 
• Near Vision  
• Problem Sensitivity 
• Deductive and Inductive Reasoning 
• Written Comprehension and Expression 
• Information Ordering 
• Speech clarity 
• Speech recognition 
• Ability to supervise and motivate staff effectively.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to stand, walk, bend, lift, and move throughout the shift.
• Ability to lift and carry housekeeping supplies and equipment.
• Ability to maintain professionalism under pressure.
• Ability to prioritize tasks and meet deadlines.
• Ability to maintain confidentiality and professionalism.
• Ability to communicate clearly in verbal and written form.

 
Work Activities 

• Getting information 
• Working directly with the public 
• Establishing and maintaining interpersonal relationships 
• Making decision and problem solving 
• Communicating with supervisors, peers and subordinates 
• Inspecting rooms and public spaces for cleanliness and maintenance needs.
• Monitoring employee performance and providing feedback.
• Communicating with guests and responding to service requests.
• Coordinating department activities with hotel management and other departments.
• Tracking housekeeping productivity and room status updates.
• Ordering and organizing supplies and inventory.
• Conducting staff training and safety meetings.
• Completing administrative reports and documentation.
• Assisting staff during busy periods when necessary.
• Ensuring compliance with hotel standards and safety regulations.