Client Partner / Account Manager

Job Title: Client Partner / Account Manager

Location: Miami, FL

About Xebia

With over 20 years of experience, our global network of passionate technologists and pioneering craftsmen delivers cutting-edge technology and game-changing consulting to companies on the brink of transformation. Since 2001, we have grown from a Java company into a full-service digital consulting company with 4500 professionals working on a worldwide ambition.

We are organized in complementary chapters – teams with a tremendous amount of knowledge and experience within a particular field, such as Agile, DevOps, Data and AI, Cloud, Software Technology, Functional Programming, Low Code, and Microsoft.

We help the world’s top 250 companies and category leaders overcome digital challenges, embrace innovation, adopt new technology, and implement new business models. In addition to high-quality consulting, we also provide offshoring and nearshoring services.

For more details, please visit www.xebia.com

About the job

We are looking for an experienced Director/Sr. Director - Account Management to manage and grow existing client accounts, fostering strong relationships, and ensuring client satisfaction. Your role will involve understanding client needs, providing strategic IT consulting solutions, and identifying opportunities for account expansion. The ideal candidate should have a solid background in account management, a deep understanding of the IT consulting business, and a proven track record of driving client success.

Responsibilities

• Expand and grow client accounts by identifying upselling and cross-selling opportunities based on a deep understanding of client business objectives.
• Manage existing client accounts, serve as the primary point of contact and build strong relationships with key decision makers and grow existing accounts.
• Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and propose appropriate enhancements to meet client needs.
• Develop and execute account growth strategies, including account penetration plans, to achieve revenue targets and drive business growth. All this via a systematic account plan approach.
• Proactively create opportunities to support our service lines and leverage alliance partners to maximize business and deliver incremental value to customers.
• Promote Client development and build relationships with Clients through office visits, presentations, and negotiations (“Walk the hall” mindset)
• Proactively identify client risks or opportunities and help manage the project team to effectively respond.
• Utilize strategic client hunting practices, industry/market analysis, internal communication, external promotions, and constant in-depth client analysis to uncover revenue opportunities.
• Track vendor agreements and complete accurate invoicing information.
• Stay updated on industry trends, regulatory changes, and emerging technologies within the IT sector to proactively offer innovative solutions to clients.
• Prepare and deliver client presentations, proposals, and reports that effectively communicate value propositions and showcase the benefits of our IT consulting services.
• Maintain accurate and up-to-date records of client interactions, opportunities, and account status in the CRM system.

Qualifications

• Bachelor's degree in business administration, finance, computer science, or a related field. A master's degree is a plus.
• 3 to 5 years of account management experience within an IT consulting or technology solutions company.
• BFS / Insurance / Retail / Pharma vertical experience is desired but not mandatory
• Demonstrated track record of successfully managing and growing client accounts, meeting revenue targets, and driving client satisfaction.
• Strong relationship-building skills with the ability to establish trust and credibility with key stakeholders.
• Excellent communication and presentation skills, with the ability to effectively convey complex IT concepts and solutions to clients.
• Strong problem-solving and analytical skills to understand client needs and develop tailored solutions.
• Ability to work collaboratively in a team environment, as well as independently with minimal supervision.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel to client locations as required and having a “walk the hall” mindset

Benefits

• Medical, Dental and Vision Insurance (Subsidized)
• Flexible Spending Accounts (Healthcare and Dependent Care)
• Short-Term and Long-Term Disability
• Life and AD&D Insurance
• Assistance Program
• Matched 401(k) Retirement Savings Plan
• Paid Time Off

While the talent scarcity within IT is at an all-time high and still growing, Xebia sticks to the mission of “aiming for thought leadership”, thus working with the best professionals in the market.

At Xebia, you will get the chance to work with passionate professionals within their field of expertise. We offer more than just a job, we offer a career. We are looking forward to working with you!

Xebia is committed to creating an inclusive and diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Xebia is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. Xebia complies with the Americans with Disabilities Act and all other applicable federal, state, and local laws regarding disability discrimination and accommodation. Interested Candidates may reach out to reasonableaccommodations@xebia.com for any assistance needed.

Please feel free to share your preferred pronouns with us during the application process.

All persons hired will be required to verify identity and eligibility to work in North America, and to complete any required employment eligibility forms.