Client Relationship Specialist: Life Sciences (Clinical Services)

Job Description:

We are looking to add a dynamic and talented Client Relationship Specialist focusing on Life Sciences Clinical Services.

This role will support the Client Partner in driving the opportunity life cycle.

Location: Anywhere in New Jersey OR commutable distance from Edison, NJ

Key responsibilities:

• Client Management: Develop relationships with customer’ key executives like Pharmacovigilance, Regulatory Affairs, Clinical Development Functional Heads, Therapeutic Area Heads, Procurement Leadership, External Alliances team & Clinical Technology team

• Explore opportunities to cross / up sell, ensure timely resolution of key escalations / concerns from customer and put in place mitigation plan

• Collaboration and Networking

• Planning: Forecasting and business planning, inputs for account planning, review of delivery plans and budgets

• Team Management: Identify and assign appropriate roles to direct reports. Set reasonable, challenging, and clear performance goals, monitor performance and provide appropriate feedback to direct reports.

• Revenue Management: Drive revenue / profit growth targets. Drive pipeline targets through demand creation

• Good in Key Attributes: Strategic Thinking, Customer Orientation, Communication, Leadership, Result Orientation, Business Acumen, Team Skills and Organization & Planning.

• Excellent communication skills (interpersonal, written, verbal)

• Experienced negotiation skills, formal presentation skills

Experience:

• Overall, 8 to 12 years of functional experience in clinical development function ideally in pharmacovigilance &/or regulatory affairs in Pharmaceutical Industry, IT/ITeS organization and/or global CRO.

• Should have at least 3 to 5 years of experience in sales or a similar role

• Proven track record of retaining and growing accounts

• Apply deep functional clinical domain expertise to drive pursuit sales cycle
• Build client relationships as a trusted partner

• Contribute on business cases, proposals and sales pursuits in the areas of Clinical Data Management, Regulatory, Medical Writing etc.

• Drive revenue growth and profitability working together with Subject Matter Experts/Delivery Leads
• Contribute to the account leadership and practice team

Qualifications:

• 13 years total experience
• 7 years in R&D or Clinical Services
• 3 years in IT Sales or related program leadership experience
• Deep functional understanding in the R&D areas (Clinical Operations, Regulatory, Medical Writing etc.)
• Pharma or Consulting work experience preferred
• Excellent communication and relationship management skills

Important:

• Not looking for IT expertise, more interested in domain selling role like clinical services or medical services
• 60% domain knowledge, worked on the business side and created/defined process/seller's process

Location: Anywhere in New Jersey commutable distance from Edison, NJ