Prior Resident Specialist

Prior Resident Specialist Position Type: Full time State: Virginia City: Virgina Beach Zip Code: 23452 Overview AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term. Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. The Role We are seeking a detail-oriented and customer-focused Prior Resident Specialist to join our Third-Party Services Prior Resident team. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a commitment to accuracy and compliance. Your attention to detail and ability to communicate effectively will be crucial to success. Key Responsibilities: Accurately process initial and cancellation Statements of Deposit Activity (SODA), identifying and correcting any incomplete or inaccurate information prior to finalization. Handle inbound calls from prior residents and leasing offices professionally and in a timely manner. Complete prior resident adjustment items and research tasks as assigned. Make outbound calls to leasing offices to obtain necessary documentation, clarify discrepancies, or follow up on pending matters. Process void and reissue requests for refund checks in accordance with policy. Verify and complete pending refund tasks, ensuring all necessary documentation and approvals are obtained and processed within the deadlines required. Accurately review and process escalated research tasks. Support peers by answering questions in the TEAMs chat. Education: • High school diploma OR equivalent (GED) required. Job Requirements: Two years’ experience in a contact call center or shared services center or fast paced office operations environment preferred. Computer programs including Excel and Word, general understanding of credits/debits and general mathematics. Knowledge, Skills and Abilities: Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally. Reads and writes English as demonstrated by clear and concise written and verbal communications. Possesses basic math skills. Experience with Microsoft Office Suite. Exceptional attention to detail. Problem solving skills; ability to identify customer concerns, acknowledge with empathy and articulate solution for the concern with a focus on providing a one call resolution. Ability to multi-task and perform other administrative tasks. Exhibits ability and willingness to work a flexible schedule. This position will be located out of the Virginia Beach Customer Care Center only. Minimum Internet speed of 25MBPS (Uploads and Downloads) requirements and must be hardwired. Must have these network requirements to work remotely. Wi-Fi is not acceptable or allowed. How AvalonBay Supports You We know that our teams are the beating heart of our success and we’re committed to showing our appreciation. We offer: Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information. Growth based on achievement and promotion from within. Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!). A 20% discount on our incredible apartment homes. A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Additional Info AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things. AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law. For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/) Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work. We are always on the lookout for new talent! Introduce yourself to our recruiters and we will reach out if there is a position that seems like a good match. It’s all here. Founded in 1993, AvalonBay has a distinct track record of serving people and growing communities in some of the best U.S. markets. If you thrive on responsibility, are passionate about setting a new standard for customers and possess strong leadership skills, you have what it takes to build a strong future here. In return, we offer compensation and benefits that are among the best in the business.