What are the responsibilities and job description for the Dispatch Coordinator position at Xclusive Solutions?
Company Description Xclusive Solutions LLC provides professional short- and long-distance cargo transportation services focused on dependable delivery, clear communication, and alignment with customer schedules. The company supports both businesses and individual customers with freight movement across local, regional, and long-haul routes in the United States and Canada. Services are tailored to each shipment, route, and timetable, offering flexible solutions for short-distance deliveries, long-distance freight, and business-specific cargo needs. Xclusive Solutions emphasizes protecting customer schedules, maintaining responsive communication, and delivering a professional experience from pickup through final destination. Team members are expected to uphold these service standards in every interaction.
Role Description The Dispatch Coordinator is a full-time hybrid role based in Metairie, LA, with some work-from-home flexibility. This role is responsible for coordinating daily dispatch operations, including scheduling and assigning drivers, routing cargo shipments, and monitoring delivery progress to ensure on-time performance. The Dispatch Coordinator will communicate regularly with drivers, customers, and internal teams to provide updates, resolve scheduling issues, and respond to service inquiries. Key responsibilities include maintaining accurate dispatch records, performing data entry in transportation systems, and adjusting routes or schedules as needed to meet customer and operational requirements. The role also involves handling customer service requests, documenting delivery details, and supporting continuous improvement in communication and dispatch processes.
Qualifications
Role Description The Dispatch Coordinator is a full-time hybrid role based in Metairie, LA, with some work-from-home flexibility. This role is responsible for coordinating daily dispatch operations, including scheduling and assigning drivers, routing cargo shipments, and monitoring delivery progress to ensure on-time performance. The Dispatch Coordinator will communicate regularly with drivers, customers, and internal teams to provide updates, resolve scheduling issues, and respond to service inquiries. Key responsibilities include maintaining accurate dispatch records, performing data entry in transportation systems, and adjusting routes or schedules as needed to meet customer and operational requirements. The role also involves handling customer service requests, documenting delivery details, and supporting continuous improvement in communication and dispatch processes.
Qualifications
- Candidates should possess strong dispatching skills, including scheduling, routing, and coordinating freight movements.
- Candidates should possess excellent communication and customer service skills to interact clearly with drivers and customers.
- Candidates should possess skilled multi-tasker abilities to manage multiple shipments, calls, and priorities simultaneously.
- Candidates should possess accurate data entry skills and attention to detail when updating systems and records.
- Relevant qualifications include prior experience in transportation, logistics, or dispatch operations, and familiarity with routing or dispatch software.
- Additional beneficial qualifications include strong problem-solving skills, reliability in time-sensitive environments, and the ability to work effectively in a hybrid office/remote setting.
- High school diploma or equivalent is required; post-secondary education in logistics, business, or a related field is a plus.