What are the responsibilities and job description for the IT Manager – Enterprise Infrastructure & Cloud Operations position at XChange Software Inc?
Senior IT Manager – Enterprise Infrastructure & Cloud Operations
Location: Memphis, TN
Employment Type: Direct Hire | Full-Time
Position Overview
We are seeking an accomplished Senior IT Manager – Enterprise Infrastructure & Cloud Operations to lead a large-scale enterprise computing environment for a major global organization headquartered in Memphis, TN.
This is a high-impact leadership opportunity for an experienced IT infrastructure professional with a strong background in enterprise server and storage operations, cloud infrastructure, disaster recovery, managed service providers (MSPs), and large-scale IT service delivery.
The ideal candidate brings a combination of technical depth, strategic leadership, financial management, and operational accountability. This individual will oversee mission-critical infrastructure supporting enterprise applications, manufacturing operations, data centers, and cloud environments.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- 10–15 years of progressive IT experience, with significant experience in enterprise infrastructure, systems administration, or IT operations.
- Proven leadership experience managing large-scale enterprise infrastructure environments.
- Strong knowledge of Windows Server, Unix/Linux, enterprise storage, backup, virtualization, and disaster recovery technologies.
- Experience managing cloud infrastructure environments such as AWS, Azure, or Google Cloud.
- Demonstrated responsibility for infrastructure uptime, availability, disaster recovery, and operational performance.
- Experience managing technical teams, external vendors, and managed service providers.
- Strong financial management experience, including enterprise IT budgets, vendor contracts, and cost optimization.
- Working knowledge of ITIL practices, including incident, problem, change, capacity, and availability management.
- Excellent communication skills with the ability to influence executive leadership, technical teams, and business stakeholders.
- Must reside in the Memphis, TN area.
Preferred Qualifications
- Experience supporting global, multisite enterprise environments.
- Background in manufacturing, industrial, or similarly complex enterprise operations.
- Experience leading infrastructure transformation, cloud adoption, and modernization initiatives.
- Experience managing large outsourced infrastructure support organizations.
- Strong understanding of enterprise infrastructure architecture and long-term technology roadmaps.
- Demonstrated success improving operational efficiency, reducing costs, and increasing infrastructure reliability.
Ideal Candidate Profile
The strongest candidates will be senior IT infrastructure leaders who have personally owned the operational performance of complex enterprise environments.
We are particularly interested in professionals who can demonstrate:
- Leadership of large infrastructure and operations teams.
- Accountability for enterprise server, storage, cloud, and disaster recovery environments.
- Successful management of substantial IT budgets and MSP relationships.
- A track record of improving reliability, automation, service delivery, and cost efficiency.
- The ability to balance strategic planning with hands-on operational leadership.
- Strong executive presence and the ability to communicate technical strategy in business terms.