INOC Technician III

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

• Position Summary
  
  

An INOC (Integrated Network Operations Center) Technician works on the Integrated Network Operations Center team with the primary responsibility of monitoring, operations, repair, event and incident management resolution for Xcel Energy communications core network and infrastructure end-user applications and servers. INOC Tech III's will be primarily responsible for monitoring, surveillance, and initial triage of trouble tickets. Will be first level escalation from Tech I/II and will provide guidance and assist Tech I/II in growing skills. Duties also include assisting with process improvement, opening/updating/closing incident tickets, paging out support groups, opening troubleshooting/technical bridges during outages/events, and answering the phone que and email box.

Essential Responsibilities

• Monitoring: Effectively use monitoring tools to identify and respond to planned and unplanned network, application, batch job and other system events/incidents within defined service level agreements. Document all events/incident activity within ticketing system including interaction with customers, vendors and support personnel. Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with regulatory requirements.
• Triage/Troubleshooting/Break-Fix: Use tools to identify failure point in systems and assist in triage of events/incidents. Actively seek clarification and assistance when needed to ensure accurate and speedy identification of events. Accurately document findings in tickets and timely escalation to Tech III or higher as events require.
• Incident Management: Participate in management of planned and unplanned events. Responsible for Tier I triage and troubleshooting including access/configuration of routers, switches, firewalls and infrastructure. Work with vendors to escalate and manage remediation of circuits and escalate to Tech II or Engineer III/IV for higher level triage or resolution. Facilitate and coordinate field support personnel dispatched to for on-site remediation. Meet or exceed departmental Mean Time to Resolve standards set by INOC management.
• Operational Support: Participates in execution of Autosys and UNIX batch jobs and Tier I/II device updates/changes
• Job Knowledge: Participate in educational/training opportunities, read professional publications, maintaining personal networks, and engage with professional organizations.
• Assist Tech I with improving and learning monitoring, triage, incident management and operational support. Provide first level escalation for Tech II and second level escalation for Tech I.
• Evaluate and work towards process improvement for all INOC work. Provide input and feedback on INOC training.
• Review work and document in accordance within established policies and procedures. Limited scope projects or shared areas of responsibility that may include the oversight of other technicians or project stakeholders.
  
  

Minimum Requirements

• AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience.
• 5 years of network management/infrastructure operations that includes experience with switching/routing, transport, and data using layer 1 - 3 equipment or software.
• Proficient experience and understanding of fiber, T1 - OC192, and PRI circuits and associated network element related equipment as well as end-user applications and servers.
• Demonstrates experience effectively managing network cutovers and equipment replacement.
• Demonstrated ability to work in a diverse and rapidly changing business environment.
• Strong interpersonal skills, customer focus, communication, time management and analytical abilities.
• Ability to manage pressure associated with multiple, simultaneous high-impact tasks routinely.
• Must be willing to work diverse schedules in a 24x7, 365-day environment, including an on-call rotation.
• Rotating schedules subject to chain per business need.
  
  

Preferred Requirements

• ServiceNow experience
• Experience working in an Agile experience
  
  

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $37.30 to $52.24 per hour

This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 04/19/26

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ACCESSIBILITY STATEMENT

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