What are the responsibilities and job description for the Customer Receivables Supervisor position at Xcel Energy?
Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.
Position Summary
This role is responsible for leading a team of fewer than 10 employees supporting core payment operations, including payment exception processing and limited in-office manual check handling. A key component of the role is managing the team responsible for daily exception work—researching and resolving payments that did not post or posted incorrectly to ensure accuracy and timely correction. This work occurs in office twice a week.
The team also supports daily payment investigations, reconciliation activities, and cash balancing to maintain integrity across the end-to-end payment lifecycle.
This role works closely with the Customer Contact Center, where building and maintaining strong, collaborative relationships is critical to success. Effective partnership ensures alignment on customer issues, timely resolution of payment-related concerns, and a consistent customer experience.
In addition to day-to-day operations, this role partners cross-functionally on projects related to onboarding key account payments, ensuring proper setup, seamless integration, and alignment with existing processes and controls.
Essential Responsibilities
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Non-Bargaining
The anticipated starting base pay for this position is: $73,700.00 to $104,633.33 per year
This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 06/16/26
EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Position Summary
This role is responsible for leading a team of fewer than 10 employees supporting core payment operations, including payment exception processing and limited in-office manual check handling. A key component of the role is managing the team responsible for daily exception work—researching and resolving payments that did not post or posted incorrectly to ensure accuracy and timely correction. This work occurs in office twice a week.
The team also supports daily payment investigations, reconciliation activities, and cash balancing to maintain integrity across the end-to-end payment lifecycle.
This role works closely with the Customer Contact Center, where building and maintaining strong, collaborative relationships is critical to success. Effective partnership ensures alignment on customer issues, timely resolution of payment-related concerns, and a consistent customer experience.
In addition to day-to-day operations, this role partners cross-functionally on projects related to onboarding key account payments, ensuring proper setup, seamless integration, and alignment with existing processes and controls.
Essential Responsibilities
- Monitor overall performance, motivate improvements, provide direction and strategically hire and train work force to meet customer and business needs and to achieve customer service and financial goals. Conduct performance reviews, provide coaching.
- Plan, organize, allocate and assign tasks and follow up with team members to complete daily work and control outstanding work and issues. Provide analysis, recommendations and implementation to resolve system and employee performance issues in order to meet goals.
- Answer and resolve complex issues presented by customers (residential, commercial and industrial) and follow up findings with recommendations for improvements in process, offerings and policies. Responsible for proper interpretation and application of rules and regulations.
- Maintain relationships and coordinate activities with peers and other departments (CCC/BSC, Marketing, Business Systems, Meter Shop, etc.) Lead or serve on teams.
- Conduct and assist with billing functions and special projects as necessary.
- 3 years experience in customer service in related business function or industry.
- High school degree or equivalency.
- Post-high school education desirable.
- Demonstrated skills in leading teams and projects, problem solving and decision making.
- Familiarity with regulatory billing environments.
- Self-motivated and results oriented.
- Ownership & Follow-Through.
- Change Agility & Adaptability.
- Strong Communication (Clear Direct).
- Demonstrated accountability.
- Leads Through Influence.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.
Non-Bargaining
The anticipated starting base pay for this position is: $73,700.00 to $104,633.33 per year
This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave
Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.
In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.
Deadline to Apply: 06/16/26
EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)
All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.
ACCESSIBILITY STATEMENT
Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Salary : $73,700 - $104,633