Customer Service Rep - Food Broker Agency

Entry level customer service rep 

Purpose:

Works as a liaison between the manufacturers and the distributors or the end customers to provide information in response to inquiries about products and services; place and invoice orders; and handle and resolve complaints.

Education:

High School Diploma (or GED or High School Equivalence Certificate); Associates Degree or commensurate experience (preferably in a customer service role)

Knowledge:

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, punctuation, and grammar. Strong verbal and written communication skills.

Clerical - Knowledge of administrative and clerical procedures and systems such as Microsoft Office (excel word, etc), managing files and records, designing forms, and other office procedures and terminology.

Key Tasks/Areas of Responsibility:

• Place Orders via our database; confirmations

• Reconcile/Invoice Orders

• Troubleshoot shortages and other issues; Follow up through resolution.

• Calculations and data entry for monthly reconciliation-strong attention to detail (MS EXCEL skills required)

• Provide all updates, notices & price lists to Distributor(s), sent out by the Manufacturer(s)

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, service accounts, and resolve issues. Build working relationship to support and strengthen sales reputation.

• Performing general administrative activities such as filing, copying, faxing, answering phones, etc.

Basic Skills -

• Creative Thinking – Constantly determining ways to improve processes and procedures to enhance efficiency while reducing costs

• Monitoring - Monitoring/Assessing performance of yourself to make improvements or take corrective action.

• Problem Solving - Identifying problems and reviewing related information to develop and evaluate options and implement solutions.

• Speaking - Talking to others to convey information effectively.

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Looking for someone who is punctual, reliable and a team player.

• Flexibility – Adjusting to the daily needs of the company; ability to adapt to change

• Relationship building – Establish and maintain interpersonal business relationships.

• Service Orientation - Actively looking for ways to help people.

• Time Management - Managing one's own time effectively.

• Standard Equipment - Office printer, copier, phone and fax machines

Workplace environment:

• Contact with Others – verbal and written

• Electronic Mail

• Face-to-Face Discussions

• Telephone

• Ability to lift up to 50 lbs

• Twist, bend, lift occasionally

Management and Motivation

• Ability to work with Supervisor guidance as well as working independently.

• Importance of being exact or accurate, detail oriented.

• Importance of repeating same tasks

• Being able to manage both structured and unstructured work.

Role Relationships

• Interact with external customers.

• Work with internal group or team

Benefits:

• 401(k) matching available

• Health insurance and other benefits available

• Travel reimbursement if needed

Schedule:

• Monday to Friday, 8 am to 5 pm local time

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In office, full time

Non-Exempt position.