Operations Support Technician

Description

Company Overview

XCaliber Container, LLC is a leading supplier of shipping containers in Texas, New Mexico, and Oklahoma dedicated to providing innovative and high-quality storage solutions to our customers. With a focus on excellence and customer satisfaction, we are committed to driving growth and success in the storage industry. As we continue to grow and expand our operations, we are seeking a skilled and experienced Sales Assistant to join our team and support our Sales team/function.

Position Summary

The Operations Support Technician provides administrative and operational support to ensure the efficient day-to-day operations of the business. This role is highly cross-functional and supports office administration, production coordination, shipping and receiving, ERP system transactions, and basic accounting and data administration. The position serves as a key communication link between operations, production, logistics, and the front office.

Key Responsibilities

Operations & Administrative Support

• Support daily operations through administrative and clerical tasks
• Assist with scheduling, tracking, and documentation related to production and operations
• Maintain accurate records, files, and data systems
• Support continuous improvement initiatives by maintaining organized and accurate information

Shipping & Receiving

• Coordinate shipping and receiving of raw materials, containers, and finished goods
• Prepare and process shipping documentation (packing slips, bills of lading, etc.)
• Verify incoming shipments against purchase orders and packing lists
• Communicate with carriers, suppliers, and internal teams regarding deliveries

Production Support

• Create, release, and manage production work orders in the ERP system and Excel
• Assign and track production work orders as directed by operations leadership
• Ensure accurate production data entry, status updates, and closeout of work orders

ERP System & Data Administration

• Perform daily transactions in the ERP system including inventory movements, work orders, and production reporting
• Maintain data accuracy for inventory, materials, and production records
• Generate reports as needed for operations, accounting, and management

Accounting Support

• Assist with basic accounting functions such as data entry, invoice processing, and reconciliation support
• Support accounts payable and accounts receivable activities as assigned
• Ensure documentation is complete and properly filed for financial records

Reception & Front Office

• Serve as receptionist and first point of contact for visitors and phone inquiries
• Direct calls and visitors to appropriate personnel
• Maintain a professional and organized front office environment
• Other duties as assigned

Reports To: Plant Manager

Full-time - Hourly/Non-exempt

Requirements

• High school diploma or equivalent required; associate degree or coursework in business, operations, or accounting preferred
• 1–3 years of experience in an administrative, operations, or support role (manufacturing or operations environment preferred)
• Experience working in an ERP system (training provided if needed)
• Proficiency with Microsoft Office (Excel, Word, Outlook) or similar tools

Skills & Competencies

• Strong organizational and time-management skills
• High attention to detail and accuracy
• Ability to manage multiple tasks and shift priorities
• Effective written and verbal communication skills
• Comfortable working across departments and with production teams
• Basic understanding of accounting principles is a plus

Working Conditions

• Office-based role with regular interaction with production and warehouse areas
• May require occasional lifting of light materials or documents
• Standard business hours with flexibility as operations require

Performance Expectations

• Accurate and timely data entry and documentation
• Reliable support of operations and production activities
• Professional interaction with internal teams, customers, and vendors
• Consistent adherence to company procedures and systems

Benefits

XCaliber Container offers a total rewards package that supports the health, life, and career of our staff. The available plans and programs include:

• Comprehensive medical, dental and vision coverage options
• Additional options for voluntary life, hospital, critical illness, accident, and disability coverage
• Employer-paid life insurance coverage at 1x salary
• Employer-paid Employee Assistance Program (EAP) for employees and their households
• Employer-contributions toward HSA Account for individuals electing High Deductible Medical Plan
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (2-4 weeks of PTO leave accrued per year based on years of service)
• (11) paid holidays
• Employer-paid Professional Development opportunities
• Colleague recognition program

XCaliber is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status. We welcome candidates from diverse backgrounds to apply.