What are the responsibilities and job description for the Telephone Operator position at Xanterra?
Overview:
Live. Work. Explore. as a part of our Lodging team at the Oasis at Death Valley
The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs.
We're hiring a Telephone Operator to Live. Work. Explore. in Death Valley National Park
Job Summary:
As the Telephone Operator you'll manage our telephone and radio systems to keep operations running smoothly and ensure guest security. You'll be the friendly voice answering calls, providing information, coordinating emergency responses, and maintaining accurate records to support our hotel and park services. If you're detail-oriented, enjoy multitasking, and want to play a key role in guest satisfaction and safety, we'd love to hear from you
The Details:
Position Type: Full-time Year-round
Start Dates: As soon as possible on next available check in date (approximately three weeks)
Pay: $17.10/hr.
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)
Why the Oasis at Death Valley?
Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.
Life at the Oasis:
- Employee housing (dormitory-style or RV site)
- Free breakfast and lunch with $4 dinners in the employee dining room (cafeteria-style)
- Free on-site laundry facility, Wi-Fi (limited bandwidth)
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world
Benefits:
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Program
Perks:
- Free Death Valley National Park pass
- Free access to pool, golf course, rec center, gym and sports court
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- $350 Referral Bonus Program
- The adventure of a lifetime
Responsibilities:
- Operates communication systems, such as telephone, switchboard, two-way radio and paging system.
- Answers incoming calls, greets callers, transfers calls and takes messages as necessary.
- Monitors alarm systems in order to ensure that secure conditions are maintained.
- Routes emergency calls appropriately.
- Contacts security staff members when necessary.
- Provides callers and guests with hotel and park information.
- Enters guest information into phone computer system and keeps accurate records regarding phone restrictions and guest wake-up calls.
- Responsible for mail/packages for guests and employees.
- Works closely with front desk, housekeeping and maintenance to ensure guest satisfaction and accurate record keeping.
- All other duties as assigned.
Qualifications:
- At least six (6) month experience as a telephone switchboard operator or answering a multi-line telephone.
- Excellent customer service and verbal communication skills.
- Must be able to communicate clearly, have good diction, a pleasant speaking voice, and be clearly understood over the telephone.
- Must have clerical aptitude, accuracy and attention to detail.
Physical Demands
- Ability to work siting for extended periods of time and must have the endurance to function in a fast-paced and high-stress environment.
- Must have the manual dexterity to work busy consoles and PCs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary : $42,000 - $72,000