Learning & Development Training Manager

Live. Work. Explore. as a part of our Learning and Development team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Training Manager, you will play a vital role in supporting the day-to-day training functions that keep the park running smoothly.

Job Summary:

As a Training Manager you will work with the corporate Xanterra team and the Director of L&D to implement change using effective change management strategy, develop and manage new programs and projects, design a strategic learning and development road-map, and introduce alternative approaches to learning using innovative technology and tools.

The Details:
Position Type: Seasonal
Season Dates: July - October
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided 
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Provide on-boarding, training, and support infrastructure for training delivery staff in all YNP departments.
• Perform regular observation and assessment of instructional effectiveness for all learning activities in YNP and make improvement recommendations as appropriate.
• Facilitate Management Training classes and identify opportunities to enhance manager skills.
• In partnership with the Learning and Development Director, plan and execute Train the Trainer events to share best practices and guidance on facilitation, coaching, on-the-job training and other learning activities with managers and trainers across all departments.
• Establish and manage a year-round orientation program and work with the corporate instructional design team and Content Manager as necessary to create content and materials.
• Review and evaluate existing programs for effectiveness in meeting business objectives and furthering Xanterra’s mission and values. Recommend changes to maximize effectiveness of programs and facilitate skill application in the workplace.
• Parter with L&D Coordinator to manage training schedules, materials, transportation and logistics.
• Continue to increase knowledge and skills in related fields including:
  • learning theory, instructional design, and facilitation skills.
  • technological advances with training and learning applications.
  • employment law issues and company policies.
  • research/trends in organizational development and management theory.
• Manage a team of L&D Trainers, growing skills, assessing performance, creating schedules and providing ongoing feedback and support during regularly scheduled 1:1 and team meetings.
• Regularly audit all learning materials and curriculum utilized in YNP to ensure consistency of quality and branding.
• Review and interpret data to identify relevant trends and gaps. Conduct needs assessments and work directly with stakeholders as a trusted adviser to create and implement learning solutions.
• Meet with leadership teams and provide clear, effective professional communication, both written and verbal, to apprise stakeholders of departmental activities and initiatives.
• Maintain positive working relationships and actively promote efforts to uphold the values of the organization, foster safe and inclusive communities, and grow a culture of continuous learning.

• Knowledge and practical experience in effective management skills, including demonstrated ability to establish positive relationships, hire, retain and grow direct reports.
• Knowledge and concern for organizational and employee issues.
• Knowledge of learning theory and learner-centered design concepts.
• Collaborative work style with other team members, regularly seeking input and providing feedback on the department’s projects. Able to work as part of a creative team.
• Exceptional facilitation, presentation, written and verbal communication skills.
• Ability to consistently represent Department and Company in positive and professional manner.
• Proficient in use of Microsoft Office programs. Skills or aptitude to expand computer skills in use of learning design and delivery tools and reporting platforms.
• Ability to relate to a broad cross-section of employees and convey concepts in an understandable, applicable manner.
• Ability to assess the understanding of course materials by the employees and evaluate each employee’s level of comprehension of subject matter.
• Must possess a valid driver’s license.

Physical Requirements include:

• Ability to sit and do computer work for extended periods, up to eight hours a day.
• Ability to transport materials by vehicle, walking, and stair climbing to training delivery spaces at high elevations.
• Ability to lift a minimum of 25lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.