Analyst, Customer Insights & Data Analytics

Overview

Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people’s perspective through inspired travel.

Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary

Our Vision: Enriching people’s perspective through inspired travel

Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible

Job Summary:

We are seeking an Analyst – Customer Insights & Data Analytics to join our Revenue Management team! This Analyst role is responsible for transforming data into actionable insights that support vacation planning, customer demand, and commercial decisionmaking. This role sits within a centralized team of Data Analysts and Data Scientists, sharing common data assets, tools, and standards, while maintaining a dedicated partnership with the Vacation Planning team. The ideal candidate has a strong data analytics or data science background, is comfortable working with business stakeholders, and excels at turning complex data into clear, decisionready insights. This role is crucial in driving data-informed and AI augmented decision-making across inbound, outbound, and onboard service & sales operations. The individual will also have projects related to data science structure and analytics automation.

Responsibilities

Business Intelligence, Data Science, & Analytics

• Apply statistical analysis, forecasting techniques, and exploratory data analysis to business problems
• Develop analytical models, dashboards, and tools to support revenue optimization
• Design, build, and maintain dashboards, reports, and selfservice analytics to support business decisionmaking
• Analyze customer behavior, booking patterns, preferences, and trends related to vacation planning
• Translate business questions into analytical approaches and data requirements
• Ensure data accuracy, consistency, and alignment with enterprise metrics and definitions
• Automate recurring reports and analyses to improve efficiency and scalability
• Validate data quality and ensure analytical outputs align with business reality
• Communicate insights clearly through visualizations and executiveready summaries
• Improve documentation and knowledge transfer for analytics consumers
  
  

Vacation planning support

• Act as a primary analytics partner to the Vacation Planning team.
• Support planning, forecasting, and performance analysis related to vacation products, itineraries, destinations, and customer journeys.
• Provide insights into demand drivers, conversion, customer engagement, product performance, and incentive payments.
• Assist with adhoc analysis, presentations, and executive summaries for planning and commercial reviews.
• Proactively identify opportunities to improve planning decisions through data.
• Leverage AI tools and advanced analytics to uncover customer behavior patterns, booking trends, and revenue opportunities.
• Develop customer insights frameworks that translate raw data into meaningful, actionable business recommendations.
• Deliver proactive, forward-looking insights (not just retrospective reporting), including predictive indicators for sales performance, staffing needs, and guest demand.
• Integrate AI capabilities into dashboards (e.g., trend detection, anomaly alerts, next-best-action recommendations).
• Continuously evolve dashboards to include predictive analytics, scenario modeling, and automated insights generation.
• Train team leads, supervisors, and managers on how to interpret dashboard and leverage insights.
  
  

Qualifications

• Minimum of 3-5 years of data science, business intelligence, or vacation planning / call center experience
• Bachelor’s degree in an analytical field (e.g. statisics, data science, data analytics)
• Experience in Cruise, Travel, Hospitality, or transportation industry strongly preferred
• Experience in a sales environment or call center beneficial but not required
• Strong analytical, quantitative, and problem solving skills with a business mindset
• Proficiency preferred in analytical tools such as:
• Python or R
• SQL
• BI and Data visualization (e.g. Power Bi, Tableau, etc)
• Understanding of database structure and data management
• Understanding of forecasting and demand management concepts
• Strong organization, technical aptitude, management and collaboration skills.
• Ability to communicate complex analysis in clear, actionable terms
  
  

Benefits:

For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.

EEO:

Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.