Laser Applications Specialist

This is a remote position.

About Us:

XOVR CNC Parts & Service is a leading provider of installation, training, and technical support for advanced metal fabrication machinery, including X-Series machine tools and other manufacturers' equipment. We support a wide range of CNC machinery, including laser cutting systems, press brakes, robotic systems, plasma cutting systems, drills, saws, and more. We are committed to delivering exceptional service and support to our customers across the United States.


Position Overview:

XOVR CNC Parts & Service is seeking to fill multiple positions for an Laser Applications Specialist to provide expert-level application support, process optimization, training, and technical solutions for CNC machine tools. This role requires travel across the United States, and is ideal for a hands-on, customer-facing engineer who thrives in a fast-paced, problem-solving environment and wants to make an impact on our customers' productivity. XOVR CNC Parts & Service services, installs, and trains on laser cutting systems, press brakes, robotic systems, plasma cutting systems, drills, saws, and other metal fabrication equipment. All candidates must live within one hour of a major airport. Experience with CNC equipment is preferred. Experience with laser cutting systems is a strong plus, particularly with fiber laser systems used in metal fabrication.


Essential Job Functions:

• Baselining/debugging new CNC equipment systems
  
• Training new customers and operators on equipment operation, procedures, and best practices
  
• Troubleshooting existing equipment systems
  
• Performing data analysis to assess machinery performance
  
• Documenting machine safety, maintenance, and operational reports
  
• Reading and interpreting layout, electrical, pneumatic, and hydraulic diagrams/schematics
  
• Collaborating with engineers, service managers, and customers
  Reporting in an accurate, clear and thorough manner
  
• Provide pre- and post-sales technical support to customers on CNC machine tools
  
• Develop and optimize cutting parameters, and processes for customer applications
  
• Assist with on-site or remote troubleshooting
  
• Collaborate with customers to improve machine utilization and cycle times
  
• Generate application reports, case studies, and technical documentation
  
• Work alongside engineering, service, and sales teams to ensure customer satisfaction
  
• Provide feedback for product improvements and customer pain points
  

Mindset for Success:
Successful candidates will have these key outlooks:

• You are a self-motivated individual who values being a solutions provider to our customers, keeping them up and running and ensuring they are set up for success.
  
• You’re not afraid to get your hands dirty and do what needs to be done, solving problems and creating solutions in conjunction with your team while ensuring the customer is happy with your work.
  
• You’re resourceful and can focus on creating an action plan to solve problems, even when limited resources are available to you.
  
• You go out of your way to research and learn about things you don’t yet know, ensuring you can provide maximum value to your team, build upon your skills, and provide the proper solution to the problems you face.
  
• You believe in the quality of your work and take pride in it every day.
  
• You’re flexible and open-minded when it comes to ways to approach problems and take ownership of your mistakes while learning from them.
  

Requirements

Travel Requirements:

• Non-Local Employees: 90% travel required
  
• Murrieta, CA / Bozeman, MT Employees: 70% travel with partial time at our Murrieta, CA or Bozeman, Mt location.
  
• Regular travel within assigned U.S. territories (1-2 weeks on-site, home on weekends when possible)
  
• Some projects may require extended time on-site
  

Qualifications:

• Foundation of engineering technical knowledge such as a degree in Mechanical Engineering (ME) or Mechanical Engineering Technology (MET) (preferred, but not required)
  
• Experience with CNC machine tools
  
• Ability to read and interpret technical diagrams (layout/electrical/pneumatic/hydraulic)
  
• Strong mechanical and electrical troubleshooting skills
  
• Experience in laser cutting strongly preferred
  
• Excellent communication and reporting skills
  
• Self-motivated with strong customer-service orientation
  
• Ability to problem solve methodically, and provide logical solutions
  
• Must live within one hour of a major U.S. airport
  

Benefits

Compensation & Benefits:

• Above industry average tiered-pay structure: $65,000/yr - $110,000/yr
  
• 401(k) Plan with up to 4% employer match
  
• Medical, Dental, Vision
  
• Paid Holidays
  
• Flex Schedule: Up to 10 weeks off per year (4 weeks on, 1 week off)
  
• All Expenses Paid: Hotel accommodations, air travel, rental car, food allowance, and mileage reimbursements