Client Success Specialist (Remote)

About Xpert Communications Inc.

At Xpert Communications Inc., we are a dynamic and innovative communications solutions company dedicated to connecting people and businesses through advanced technology and exceptional service. We take pride in our commitment to excellence, innovation, and customer satisfaction. Our team is made up of curious, creative, and collaborative professionals who admire and respect each other, working together to deliver top-tier communication solutions to clients nationwide.

Position Overview

We are seeking a Client Success Specialist to join our growing team. In this role, you will serve as the primary point of contact for clients, ensuring they receive outstanding support and guidance throughout their partnership with Xpert Communications Inc. You will play a key role in maintaining client satisfaction, driving retention, and helping customers achieve success with our communication products and services.

This is a remote position, ideal for someone who is proactive, client-focused, and passionate about delivering exceptional service.

Key Responsibilities

• Act as the main liaison between clients and internal teams to ensure seamless communication and issue resolution.
• Onboard new clients, provide training and product walkthroughs, and ensure smooth transitions.
• Proactively monitor client accounts to identify needs, opportunities, or potential issues.
• Build and maintain long-term relationships with clients, focusing on satisfaction and retention.
• Collect and analyze client feedback to improve overall customer experience.
• Collaborate with sales, technical, and support teams to address client requests effectively.
• Prepare and present performance reports to clients and management.
• Maintain accurate client records and ensure timely follow-ups.
  
  

Qualifications

• Bachelor’s degree in Communications, Business, Marketing, or related field (preferred).
• 2 years of experience in client success, account management, or customer support (telecom or tech industry a plus).
• Exceptional communication and problem-solving skills.
• Strong attention to detail and multitasking ability in a fast-paced environment.
• Proficiency with CRM software and online communication tools.
• Self-motivated, dependable, and able to work independently in a remote setting.
  
  

Benefits

• Competitive pay with performance-based bonuses.
• Flexible remote work schedule.
• Paid time off and holidays.
• Career advancement and professional growth opportunities.
• Collaborative and supportive company culture.
• Comprehensive training and continuous learning programs.