Student Counselor

About X-Camp Academy

Founded in 2017 in Silicon Valley, X-Camp Academy is a vibrant community dedicated to inspiring and cultivating the next generation of computer science and artificial intelligence (AI) talents. We offer high-quality programming and AI courses for students in grades 2-12, including beginner, advanced, and competitive levels. Learn more about us at our official website: https://x-camp.org/.

Job Description

Job Responsibilities

· Student & Parent Consulting with Study Planning

Provide course consultation for student and parent based on each student’s personal status with long-term study planning.

· Daily Student & Parent Support

Maintain regular communication with students and parents, monitor learning progress, address questions, provide professional consulting services, and ensure a smooth and supportive learning experience.

· Class Operations & Coordination

Follow established workflows and standards to coordinate schedules, track homework updates, support teachers, and ensure timely completion of daily operational tasks with the mindset for worfklow optimization.

· Support Onsite Class Logistics

Assist with coordination of Bay Area onsite classes

· Weekly Meetings & Continuous Improvement

Participate in routine team meetings, share observations, report issues, and contribute ideas to improve service quality and parent communication.

· Cross-Department Collaboration

Work with Teaching, Marketing and Admission teams to help resolve class-related issues, submit feedback, and support process optimization.

· Data Tracking & Reporting

Assist in maintaining key data dashboards, including student progress, parent satisfaction, renewals, and exception logs. Help generate reports as needed.

· Training Participation

Attend onboarding, training sessions, and refresher workshops to improve service skills, knowledge of the curriculum, and use of academic management tools.

Core Competencies

· Strong sense of responsibility, reliability, and ability to work under pressure

· Empathy and strong interpersonal understanding, able to connect with students and parents and support them through their learning journey

· Excellent communication and customer service abilities; able to build trust with families

· Detail-oriented with a data-driven mindset, comfortable identifying issues and opportunities through metrics

· A strong student- and parent-centered philosophy, prioritizing high-quality family experience

· Good teamwork, proactive attitude, and willingness to learn

· Proficiency in office software and ability to create simple reports or documentation

Additional Requirements

· Passion for education and student development

· Ability to work independently in a remote environment

· Flexibility in working schedule (weekend shift required)

· Majors in Computer Science, Education, English/Communications, or relevant fields preferred

· Good English & Mandarin communication skills (spoken and written)

How to Apply

Please submit your resume and a brief cover letter explaining your interest in this position and your experience working with students, sending to hr@x-camp.academy

Why Join Us?

At X-Camp Academy, you’ll:

· Make a significant impact by inspiring future leaders in computer science and AI.

· Work with highly motivated students and like-minded educators in a supportive and dynamic environment.

· Be part of a fast-growing institution offering competitive compensation and professional growth opportunities.

X-Camp Academy is an equal opportunity employer committed to building a diverse and inclusive team.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• Flexible schedule

Education:

• Bachelor's (Required)

Experience:

• class/student management: 1 year (Preferred)

Language:

• Mandarin (Required)

Work Location: Hybrid remote in Saratoga, CA 95070

Salary : $50,000 - $75,000