What are the responsibilities and job description for the Rental Service Rep position at Wyoming Rents?
ESSENTIAL DUTIES/RESPONSIBILITIES
The RSR will facilitate all aspects of the rental or sales transaction including rental planning from delivery to pick up. This individual will also help identify potential equipment users in Wyoming Rents service territory. Build and maintain relationships with customers at assigned store. Communicate customer information, sales-calls, leads, opportunities and rental transactions to Rental Store Manager. Contact prospective customers to determine needs and present product information or services. Quotes and closes sales/rental transactions as well as all required documentation. The RSR will travel to customer location to check on condition of rental equipment, collect machine hours and assess any customer needs that Wyoming Rents can address. The RSR will be responsible to collect relevant data so a Right to Lien document can be filed on new projects. The RSR will also represent the Company at community events such as trade shows, fairs, open houses etc. as needed.
OTHER DUTIES/RESPONSIBILITIES
Effectively represent the company in appearance, attitude and work habits. The RSR is the face of the company to the customer. Establish relationships of trust with current and potential customers. Keep store manager apprised of potential rental opportunities in the territory. Work with the collections department in assisting customers in keeping accounts current. Develop a database of customer, company, and project information. Prompt completion of required paperwork.
JOB QUALIFICATIONS
KNOWLEDGE, SKILL AND ABILITY
Knowledge of machine operation, application, selection, acquisition, maintenance, repair and disposal. Basic knowledge of mechanical, electrical and hydraulic systems. Ability to work effectively with others, both inside and outside the company. Ability to communicate effectively in writing and verbally. Business math proficiency. Basic public speaking skills. Basic computer (PC) skills. Utilize basic selling skills (communication style, questioning, listening, call planning, territory management, etc.) to effectively win the available business. Able to organize one's time, resources and territory. Self-motivated. Able to operate equipment. Valid driver’s license.
EDUCATION/ FORMAL TRAINING/ LICENSING
Bachelor degree or equivalent experience in Marketing, Communications or Business related field. Valid drivers’ license required (driving record must meet company insurance standards; driving record is reviewed annually).
EXPERIENCE
Three years sales experience preferred. Experience with equipment industry preferred.
MATERIAL AND EQUIPMENT DIRECTLY USED
Company forms for quotes, rental contract, invoicing, call reporting, expense accounting and the like. Product literature and reference material. PC. Company files. Operating company vehicles. Operate rental equipment.
WORKING ENVIRONMENT/PHYSICAL ACTIVITIES
Company facilities, customer offices and job sites. Physical activities include normal office work, driving, climbing on and operating machines, capability to see, hear and feel machine condition indications. Able to work long days. Some travel required.