Technology Specialist

Campbell, Converse, Crook, Goshen, Laramie, Natrona, Niobrara, and Platte Counties, Wyoming

"This institution is an equal opportunity provider"

Job Summary:

To assist the Systems Administrator and management team with technology needs for use, training, implementation, troubleshooting, network maintenance, user account and license management. Supports staff training and use of technology.

Duties/Responsibilities:

All duties will comply with all rules, regulations, and practices of the agency and its regulating authorities. WCFD standards, DFS licensing, NAEYC guidelines, Wyoming Division of Disabilities regulations, and WCFD policies. All employees will adhere to the mission, vision, values, policies, and procedures of WCFD.

• Assist Systems Administrator with network maintenance including device onboarding/offboarding and software updates.

• Helps with the creation and management of user accounts and licenses.

• Help provide training and assistance to staff regarding all facets of program technology, including computers, tablets, scanners, phone systems, copiers, etc.

• Help with tracking and inventory of technology items.

• Safeguards the security, integrity, and confidentiality of WCFD data, information and communications.

• Provides technical support for users through ticketing system.

• Troubleshoot device/software problems.

• Help with the implementation of new systems through the distribution of guidance materials and provision of training support as needed.

• Provides remote support and onsite support with travel to centers throughout the service area.

• Ability to work flexible schedule and weekends as needed including responding to emergencies.

• Participates in child and family outreach and recruitment efforts

• Ensure ability to perform job functions safely, with or without reasonable accommodations

• Perform additional tasks assigned by the Board or its designee

• Adhere to all policies, guidelines, and operational procedures set forth by Wyoming Child and Family Development, Inc.

• Performs other related duties as assigned.

Required Skills/Abilities:

• Must have computer skills including set-up, troubleshooting hardware and software issues, maintenance, repair, networking, software installation, and security functions.

• Must have knowledge of Microsoft Office programs, database management and SharePoint administration.

• Must be able to meet timelines and be able to manage multiple priorities

• Reliable, organized, and detail oriented

• Must possess strong problem-solving skills

• Demonstrated ability to follow both written and verbal instructions accurately

• Excellent interpersonal skills are required to collaborate with individuals with diverse ranges of personalities, backgrounds, and knowledge bases

• Strong communication skills are essential to interact with staff, children, families, and the broader community.

• Must have effective stress management strategies and the ability to maintain composure in challenging situations.

• Flexibility is key; the ability to adapt to changing daily routines is required.

• Bilingual candidates are preferred.

Education and Experience:

• Prefer an Associate degree in Computer Science, Information Science or Computer Information Systems or degree/certification/experience in related field.

• Must have a High School Diploma or a G.E.D. and be 18 years of age (state requirements).

• Must be willing to attain additional training or certifications, which may be required by Wyoming Child and Family Development, Inc.

• WCFD will only accept college degrees from accredited institutions recognized by the U.S. Department of Education.

Physical Requirements:

Reasonable accommodations can be made for persons with disabilities. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must possess visual acuity and stamina to read technical material for extended periods of time.

• Be able to sit, stand or walk for long periods of time without fatigue or discomfort.

• Must be able to travel to site locations, meetings and trainings, both in and out of state.

• Must be willing to drive in a variety of weather conditions.

• Must be able to hear and process ordinary conversation and telephone conversation.

• Must be able to tolerate air-conditioned buildings and fluorescent lights.

• Must be able to climb stairs, stoop, kneel, crouch and/or reach, to retrieve materials and supplies from ground level to a height of at least 5 ft.

• Must have upper body strength to lift and carry the equivalent of 50 pounds.

• Must be able to assist a child to safety in case of an emergency.

• Must be able to work in a variety of temperatures, including hot and cold weather.

• Ability to travel across a multi-county region; work in homes, community settings, and office environments; maintain flexible scheduling to meet availability needs.